3 2Nd St, Jersey City, NJ 07302
Not resolved

They are openly stealing. Stay away.

They fight every claim no matter what. They have no shame. If everything is correct they say system problem. OR I don't see your doctor in the system.

I can't believe this is legal.

They couldn't find the doctor I claimed that I received a claim just the month before. After an hour on the phone they "found" the doctor. When I asked why they couldn't find my doctor in the computer the customer service explained she's in Texas the person before was in Florida!?

Then they said the code wasn't correct. The same code and doctor I got paid on last month.

After one hour and forty five minutes on the phone a supervisor found the code. (You can Google it).

She said she will take care of it and call back.

One hour later they say my claim, the same exact doctor and code they paid last month, will go to disputes. One month when I will find out.

Product or Service Mentioned: Humana Health Insurance.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Pay my claim.

Humana Cons: Fight every claim so customers will give up.

  • humana fraud
  • Do Not Buy Humana Gold
  • Humana Bad Customer Service
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