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Resolved Featured

Update by user Oct 10, 2018

Their customer service representative was wrong and had the wrong information. Case resolved

Update by user Oct 10, 2018

Humana called me and resolved the issue.

Original review posted by user Oct 01, 2018

My wife and I have been members since 2012 I never missed a payment I'm on auto pay. My wife broke a tooth and we had to pay for it...
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1 comment
Anonymous
#1578944

I like how you gripe for paragraphs but use a single short sentence about resolution. Try to simplify everything that well and you'll be happier - you see, there are resolutions and you often don't need to complain so vituperatively about something that as of yet caused you no actual damage, just simple aggravation and hasn't been resolved one way or the other.

Review
#1370496 Review #1370496 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Poor customer service
1.7
Details
After religiously paying premiums for 14 years often in advance, 98 yr old usually healthy mother had to admitted. She was septic, encephalopathic( brain got affected), very weak. First hospital admission in 14 years. her second ER visit in 14 years. Humana did not...
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Review
#1677268 Review #1677268 is a subjective opinion of poster.
Service
Health Insurance
Pros
  • Better than any organized crime
Cons
  • Scammers
  • Refusal to provide coverage
  • Thieves
Reason of review
Bad quality
Loss
$1
Preferred solution
disenroll me ASAP you can keep the rest of the money you stole.
1.3
Details
I called Humana to see if my Dr. was in the Providers list & they told me they couldn't find the Dr. on any of their plans. They said I couldn't change insurance Company's until after Oct 15th I was furious as I had went to this Dr. (He's the only Dr. within 150 miles...
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Review
#1679077 Review #1679077 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Incorrect marketing information
Reason of review
Poor customer service
Loss
$2
1.6
Details

Update by user Oct 18

The monetary loss is not $30 but $30,000.00

Original review posted by user Oct 18

The worst experience one can imagine. Humana Advantage is obligated to manage Medicare for its customers. One of their advertised benefits is home health aide services, 35 h/week, as stated in Medicare, based on "medical...
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Review
#1683286 Review #1683286 is a subjective opinion of poster.
Service
Medicare Humana Gold Plus Health Plan
Pros
  • Low cost
Cons
  • Advertised services are not delivered
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Humana Medicare Advantage
1.0
Details
Now I will tell you about Humana Gold HMO. There is nothing golden here except Humana’s coffers. Elderly frail patients present to the ER with conditions like sepsis from urinary tract infections, pneumonias, cellulitis. Elderly frail patients present to the ER with...
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Review
#1679312 Review #1679312 is a subjective opinion of poster.
Service
Humana Gold Plus Health Insurance
Cons
  • Thieves
Reason of review
Bad quality
Loss
$1
1.1
Details
Poor service, definitely not at all worth having. 6+ hours and 12 phone calls later still no closer to getting anything done plus worth also getting kicked from phone calls cause there system sucks. There medical claims office is a joke. They "say" they put urgent on a...
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Review
#1666530 Review #1666530 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Do what you said you do
1.0
Details
Please do NOT spend any $ with Humana. This has got to be one of the most horrible insurance places in the U.S. I will not go into the detail of what has happened to our family - but Humana is evil. They do not provide any coverage when you need it. What in the world...
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1 comment
Anonymous
#1748467

I agree. They are NOT worth the money.

Very poor customer service, they could care less about helping you thru a problem with them. Subpar company, stay away.

Review
#1651516 Review #1651516 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • You pay monthly and get no true coverage
  • Are evil
  • No real or true coverage
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Humana Is Horrible
  • Humana Has Zero Coverage
  • Humana Is Not Humane
  • Humana Is Cruel
  • Humana Horrible Customer Service
  • Humana Is Pure Evil

Humana - Crooked, crooked ,crooked.

1.0
Details

Update by user Nov 11

Both claims were denied after being resubmitted. Now they claim there is no out of network coverage that I had been told there was previously.

The law doesn’t state that they cover only if there is in or out of network coverage. It states that it will be covered if any kind of anesthesia under any circumstance is covered under the health policy.

Original review posted by user Oct 12

We have a dental and health care plan. Our daughter need dental work with anesthesia. I spoke with the representative and was assured that the healthcare policy would pay it but as out of network at 70 percent after the deductible. (The dentist is in network). Once the work was done nd the claim filed they processed the bill from an MD under the dental policy that does not cover out of network and then declined it. I have written an appeal letter to them which will take as long to be answered as the claim (at least 1 month). They should be paying $3100 of a $4300 bill. By law they are required to put the anesthesia through the healthcare policy but didn’t even after a second submission. The website does not have any in network anesthesiologists. Crooks!
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Review
#1678662 Review #1678662 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Health coverage
  • Customer service
  • Choice of providers
Reason of review
Medical Claims processed under dental policy that doesn’t cover out of network providers.
Loss
$3135
Preferred solution
Put anesthesia claim through medical and pay 70 percent after deductible is met
Tags
  • incompetent
  • Robbed By Humana

Humana in Queens, New York - Rates almost double every year

2.3
Details

Update by user Nov 12

rates double or triple every year- on widows pension its very hard to cover these rates.

Original review posted by user Nov 12

I called many times - no way to speak with these people - my premium almost tripled this year & my meds are also higher.,... need to switch ASAP
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Review
#1705843 Review #1705843 is a subjective opinion of poster.
Pros
  • Goes up every year - drug cost also higher
Reason of review
Pricing issue
Loss
$9999
Preferred solution
their solution

Contact Humana Customer Service

Mailing Address:
Humana Inc.
500 W. Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 448-6262
All Humana Contacts

Humana Products and Services Reviews

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Humana - Tried to call your no service helpline

1.0
Details
I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!
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Review
#1701204 Review #1701204 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Tags
  • no customer service