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Resolved Featured
My wife and I have been members since 2012 I never missed a payment I'm on auto pay. My wife broke a tooth and we had to pay for it ourself which we assumed we had full coverage. We decided to upgrade our coverage to include major services in case we need it in the...
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Company wrote 0 private or public responses to the review from Oct 01.
Anonymous
Anonymous

I like how you gripe for paragraphs but use a single short sentence about resolution. Try to simplify everything that well and you'll be happier - you see, there are resolutio...

#1370496
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I spent an hour and a half trying to get an answer why a prescription increased 30% from earlier refills same year, without notice. First Humana blamed it on the pharmacy who I confirmed prior that it did not have a cost increase. I also submitted a PA since its Not...
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Company wrote 0 private or public responses to the review from Dec 03.
1.9
I liked
  • Fast plan application
I didn't like
  • Untrained apathetic staff
  • Time expended
  • Lack of resolution
#1414041
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I called on tues12/ 4/18 trying to cancel, Cynthia said I would have to call back in a few days. I called back on wed 12/5/18 and spoke to several people after approx. 1hr 45 mins you dropped the call. I called back thurs 12/6/18 went thru same process, 42 mins later...
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Company wrote 0 private or public responses to the review from Dec 07.
#1417996
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I have Humana medical plan from my employer and 1 day I went to urgent care which was in my network, doctor came for 2 mins and made me wait for 45 mins for nothing, after 15 days I received the 2 bill 1 from the clinic and 1 from Out of network doctor(approx $750), I...
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Company wrote 0 private or public responses to the review from Sep 13.
#1354660
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HUMANA RE-ENROLLED ME

Humana gave me NO IDEA of what my new premium will be???? The HUMANA web site is always overrun!
Company wrote 0 private or public responses to the review from Dec 04.
2.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I liked
  • Way they processed my previous claims
#1415223
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Humana by far has the worst customer service. I don't mean just the reps either. I went through an entire appeal process only to have it denied and not once got anyone from management on the phone. Jist of the story, a CSR told me I was covered 100% for a procedure...
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Company wrote 0 private or public responses to the review from Oct 04.
1.0
#1373330
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I purchased a humana dental plan, I never received any info to be able to set up my online access, I was told twice, that I would be emailed a list of providers, etc. When I contacted them to cancel the plan, I was told I would not get all my money back, even though I...
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Company wrote 0 private or public responses to the review from Aug 20.
#1334429
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I was told that I could only request a ride for medical reasons 3 business days before my appointment. So , on this past Monday , October 29 I requested a pick up ride and return home to see my main Dr. on the upcoming Thursday , November 1st at 8;30 a.m. Thursday ,...
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Company wrote 0 private or public responses to the review from Nov 12.
#1398620
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Humana says that because they did get a hospital bill they were not going to pay ambulance bill. Restaurant paid the hospital bill but was not obligated ambulance bill to hospital. That is not in my coverage that it pays only or ambulance and hospital. I found out...
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Company wrote 0 private or public responses to the review from Oct 04.
Anonymous
Anonymous

Lots of issues here 1) been three years, most insurance companies require all bills to be submitted within 12 months, sorry you lose 2) restaurant paid the hospital bill? Ok h...

#1373243
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I am trying to recreate my password as it was lost. So I put in my username and click on forgot password. I get asked questions like who was my best friend, what street did I live on, etc. I do not remember these. I finally got to put in a new password, and I can not...
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Company wrote 0 private or public responses to the review from Oct 18.
2.3
I didn't like
  • Sign in procedure
  • Not user friendly and customer service poor
#1384763
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