Humana
Humana Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Humana has 1.6 star rating based on 435 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Humana to a friend or colleague.
- Rating Distribution
Pros: Agrivating, Attitude of agents on the phone, No pros.
Cons: Customer service, Misleading plan coverage, Health coverage.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Humana has 1.6 star rating based on 435 customer reviews. Consumers are mostly dissatisfied.
51% of users would likely recommend Humana to a friend or colleague.
- Rating Distribution
Pros: Agrivating, Attitude of agents on the phone, No pros.
Cons: Customer service, Misleading plan coverage, Health coverage.50% of users think that Humana should improve its Customer Service.
86% of users say that they won't use Humana in the future for similar services or products.Recent recommendations regarding this business are as follows: "If even you don't have your card on hand pray you get nice person to get your information on the phone", "Not applicable, I have none.", "Use a different health insurance", "Friendly, helpful and quick to address your need", "I would recommend Humana.".
Most users want Humana to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
William sprague
Your customer service would not give me my son account number so I could get rx number for his medication
Very rude inconsiderate for not assisting me in this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkRun around
Never get anyone at toll free number and they send me way too muchail for other services then if I call for coverage they don't know if I'm covered..I have to wait ,30 minutes and told yo call a different person and number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilson, North CarolinaMember
The first time I called I didn't have my card on hand in another room the person took my address name etc then told me I wasn't in the system.
On the second call I found the card got my information they found my account information thank God but the female on the first call was rude to me the second person was a angel so nice .
Why was that female so rude to me on the phone?
User's recommendation: If even you don't have your card on hand pray you get nice person to get your information on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lafayette, LouisianaPrescription cost
Invokana prescription went from $142 for for a month to $425. Please let me know the reason why..what stage Im in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Doylestown, PennsylvaniaI realize that security is a high priority, especially nowadays however when it trumps responding to basic emails or texts sent by Humana. Seems unnecessary to me, thanks.sent by Humana
I attempted to notify Humana that I had recently been seen by 2 medical professionals. Annual visit.
User's recommendation: Not applicable, I have none.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyResolved: They are playing God with my life
Eight months into my cancer treatment, Humana decided not to refill my pain medication until the oncologist filled out a form stating the doctors were aware that my pain medication might interact with another prescription. The process is going to take 5 to 7 days after Humana received the forms.
In the meantime, I will have no pain medication for my level 8 pain. The behavior is horrible and the pharmaceutical people at Humana are incredibly inconsiderate. I am so sorry that I signed up for Humana as my Medicare part D.
A bunch of inhumane animals work at Humana. Don't use Humana for your part D insurance.
- Semi cheap insurance
- Horrible employees
- No follow up communication
- Ties up doctors valuable time
Preferred solution: Apologies and some restitution for putting me in this position.
My spending account card is close
I cant get in touch with a live agent to solve my spending card cancellation I am Charles Gaston may 11//1948 I live on 1001 Bolton rd Atlanta ga 30332! The computer said they cant find my information on my car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaMail order pharmacy
My scripts were supposed to have been delivered last week but, as usual, they didnt. So I called and he took care of it (I hope)
Report a very UNPROFESSIONAL SO CALLED DOCTOR WHOM DISRESPECTED ME, VERBALLY ABUSEDD
ont see her for medical help, shes a witchDME, PUT WORDS IN MY MOUTH, treated ne si bad, nearky in tears. Accused me of making up health issue's, insinuated and directly told me i need a pyschiatrist!
I got news for that witch, im already seeking counseling for ALL MY HORRIBLE DISEASES LIFE THREATENING DISEASES, ON TOP IF IT ALL. THATS WHY PATIENTS SEE DOCTORS, FOR HELP, NOT VERBAL ABUSE, LECTURES, ORDERS, EVEN TOLD ME NOT TO USE EPIPEN FOR MY ALLERGIES, OH, I GUESS I SHOULD JUST TAKE HER LAME ADVICE AND DROP DEAD, BASICALLY!!!??? UNBELIEVABLE BEHAVIOR FROM A PROFESSIONAL WOMAN WHO CALLS HERSELF A PRIMARY CARE D0CTOR!!! I BEG TO DIFFER, MORE LIKE A DICTATOR!
SHAME ON DR. MOHAMMED, DONT KNOW IF THATS HER FIRST OR LAST NAME. WORKS UNDER DEDICATED SENIOR MEDICAL CENTER AT 8 MILE, WARREN LOCATION. I WAS SOOO IMPRESSED WITH THE ETHICS OF THIS MEDICAL FACILITY, UNTIL MET HER.
SHe even went AS FAR TO SAY, SHE DIDNT WANT TO SEE ANY OF MY HOSPITAL DIAGNOSES, BECAUSE NURSE PRACTITIONERS WORK THERE, NOT TO NOT SEE HER FOR ANY MEDICAL ADVICE DOCTORS.
UNBELIEVABLE. RUDICULOUS, DISPICABLE BEHAVIOR FROM A DOCTOR!???
Humana service
No week end live agent s no benefits Visa card told Two dam weeks ago on its way by more then one person then the other day told by a liberal left black Female Manger that it went out on the tenth will now waiting two more weeks for this visa debit card had to use funds in my bank and visa credit card and visa debit card to pay bills and get groceries for me and my support dog bailey this last person was rude to me and Just like some others in to weeks and a half lied to miss Represent the process thought the dam visa card went out few days after the 28th when I was Approved. You sorry rotten company I hate you what you have done to my stress in two weeks and a half.
Iam Airforce Veteran on disability and heart Surgery you rotten Agent s Iam College education Very mad how I have been treated and you have not heard the end of this Oh I am white and think all life's matters yours mind my grandparents came here legal through ILs Island in NY not like what we have now but This Heart surgery Patient is lied to talk down to treated by your dam reps some of them like I am stupid your a sorry left Insurance company care only about people that are in your political agenda. I served My American Flag that I love but I do not love any of this Jerks and that dam supervisor talking to me the way her and some others have now I can not even get my pass word straighted out or user name.
Still no dam Visa debit card it will be near three to four weeks before I get it Bank account is low I was looking forward to having that card to help Veteran like me stress is what caused my heart Surgery Iam not fat doctors said stress could kill me I exercise three times a day Walk my dog two to three times a day eat healthier this does not matter stress doctors said could kill me You sorry rotten Insurance company. And that dam Visa card.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHumana's poor customer service concerning Medicare Part D premium
The Social Security Administration withdrew last year's premium for Medicare Part D, instead of this year's, but refunded it just recently.
You might be asking, "What does this have to do with Humana?" Explanation coming up.
I decided to go ahead and pay my monthly premium with a credit card, to keep it active, because I know how Humana and other drug insurance companies are. Yes, they did receive the payment.
However, the Social Security Administration, only refunded to me the difference between last year's premium and this year's.
According to Humana's "records," (notice the quotation marks), there is still no record of the SSA doing so, 5 days later after SSA refunded the difference, so I still sadly probably did the correct thing by going ahead, and paying them, even though it doesn't feel like it now.
I called Humana about this, and chatted with the customer service representatives about it too, one woman, and one man.
They not only didn't seem to know what to do about this, just citing what was on Humana's "records," and that's it, but they both seemed very cold and uncaring while doing so, like they didn't want to bother with me, or take any time at all while doing so.
You see, I signed up for SSA to automatically take out the Medicare Part D monthly premium, from my monthly Social Security check.
So now, not only do I have to worry about one monthly premium, but possibly two from the same company. I feel like I'm being punished for doing the correct thing.
I told both customer service representatives about this. They both put it off on Social Security, of course, and refused to do anything more about it, except for me to contact them, even though the SSA clearly states, that it is "up to the plan" to do so. Not only that, but they pretty much refused to do anything more about it, but that.
Neither one of them seem to care either.
Now, I still may have to call the SSA about this too. I've already tried three separate times, only to be told, that I'd have over an hour wait, each and every time.
The SSA apparently didn't update their records until just recently.
Humana still doesn't have any record of the SSA premium (or so it claims), even though SSA refunded the correct amount to me.
I told the chat man, that I felt like I was being charged twice. He flat out told me, "You're not being charged twice." Hmmm...
As long as I receive my $41.60 refunded, plus a guarantee of me not being charged twice, both from my card and from SSA, that's all I'm asking for.
However, I'm not so confident, judging by the way Humana's customer service representatives acted towards me today. They both acted like they wanted nothing to do with this, to just tell me what "the records say," and do the absolute bare minimum required and nothing more.
Humana's customer service is an absolute and complete joke.
Let's hope the Social Security Administration is better (I'm not so confident in it either).
If it tells me that I'll have to depend on Humana to straighten things out, I'm pretty much screwed.
I basically had to sign up for Humana's Medicare Part D too, since it was the best plan for me. I actually liked SilverScript from Aetna, but their premiums and co-pays skyrocketed this year in my local area, because I've had nothing but problems out of Humana, each and every time I've had to deal with them.
Now, I may have two separate bills to worry about, which was not what I was what I had in mind.
Sad but true.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Watch Humana and the way it acts concerning premiums and co-pays, very closely, if you have to deal with it any at all. Sadly, people often don't have a choice, unfortunately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst service reps ever
Decided to change from our current health provider, which we have had for a decade. I called Humana and got Queen Davis as my rep.
While on speakerphone, my wife and I asked specifically about her 2 Doctors. Queen sounded like she was looking them up and told us both were in their network. The whole time, after many calls that Queen answered and was very friendly and helpful, we decided to switch. Shortly afterward, my wife went to her regular doctor.
She was told that they were not in Humanas network. Then I called Queen and that's when the trouble began. She said that she did not say that her doctor was in their network. I reminded her that she supposedly looked them up, while on speaker, and told both of us that that doctor was in the network.
I told her that was the reason we switched. Since that time, after numerous calls and voicemails as well as numerous emails, and a request to speak to her supervisor, I have received zero response from Humana. I should have done research prior to switching. Humana has one and a half stars from their customers.
Avoid Humana.
They not only have bad customer service, they have NO customer service. I will be switching back next year.
- Non existent customer service
Preferred solution: Acall from a supervisor and a rep that actually cares about their customer and communicates with them
User's recommendation: Run far away from Humana
Horrible Humana
Humana is the worst company weve ever dealt with. My wife got encephalitis & spent 5 days in intensive care in Mexico.
Our bill was $31,000+. We had to pay partially out of pocket. She had to go back to the ER one week later because she was having a seizure. They would not keep her overnight for observation because we owed the hospital money.
It took a complaint with the Better Business Bureau & several complaints to their grievance dept. before we received any reimbursement, after being told it was being processed & a check would be released within a couple of weeks. It took nine months of listening to their lies & misinformation & even then, they only reimbursed us $17,000. We cannot use this hospital for any treatment, emergency or otherwise.
She fell & needed emergency elbow surgery & had to use a surgical center six months later. We had to borrow the $7,500 & pay in advance. We are both on a fixed incomes, social security & disability. Again, Humana said use the center & reimbursement, once again, would not be a problem.
That claim was denied & we are going through the same process. We had letters from our orthopedic surgeon stating that she could not travel due to the injury. This company is an embarrassment & I would advise any new applicant to look elsewhere. We will continue to post on social media for the rest of our lives until we get some satisfaction.
This country is greatly suffering due to lawyers & insurance companies, especially when they are dealing with the elderly & retired. This is another negative review in a long list of horrible reviews. I only hope that those employees making life altering decisions go through what we have & continue to go through.
The government needs to look at this company very closely as their practices are extremely unfair & biased. Again, save yourself much aggravation & wasted time, & look elsewhere.
User's recommendation: None.
Insurance Expert Talks
Needed to update address
Was connected to an agent quickly. Very pleasant lady named Kay took care of it and reminded me to reach out to my state agency to ensure things are updated on their end as well.
User's recommendation: Friendly, helpful and quick to address your need
Checking on is this employment is real
I was checking to see if an employment opportunity was real or just a scam. The person in the phone was not able to give me any information nor a phone number to contact someone who could assist me. Total trash customer service.
User's recommendation: Use a different health insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Williamsburg, VirginiaI want to know if you paid the claim!
I just got a bill for something that happened 10 months ago, you authorized the coverage while I was sitting there, now Walmart claims you only paid a partial amount, that was the only claim that I had the whole year, other than the eye exam!
About
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Humana is an American company. The company is a health benefits provider. The company offers a diverse range of healthcare plans, services and healthcare guidance. Humana provides Medicare coverage with stand alone prescription drug coverage, dental insurance, military healthcare plans, veterans healthcare plans, and so much more. In addition, the company offers health insurance plans for families and individuals. Humana has received a number of awards that recognize the unique approach and the commitment of the company to consumer service and technology. The tagline of Humana is: "Guidance when you need it most."
Humana is ranked 264 out of 2131 in Insurance category
USA, Canada
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do us a favor and just cancel your policy -humana