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Humana - The WORST!!!

Don't use Humana Pharmacy ... It is the worst!!!
Company wrote 0 private or public responses to the review from 2 days ago.
1.0
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#1421875
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I called on tues12/ 4/18 trying to cancel, Cynthia said I would have to call back in a few days. I called back on wed 12/5/18 and spoke to several people after approx. 1hr 45 mins you dropped the call. I called back thurs 12/6/18 went thru same process, 42 mins later...
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Company wrote 0 private or public responses to the review from Dec 07.
#1417996
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HUMANA RE-ENROLLED ME

Humana gave me NO IDEA of what my new premium will be???? The HUMANA web site is always overrun!
Company wrote 0 private or public responses to the review from Dec 04.
2.8
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
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Value for money
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I liked
  • Way they processed my previous claims
#1415223
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I spent an hour and a half trying to get an answer why a prescription increased 30% from earlier refills same year, without notice. First Humana blamed it on the pharmacy who I confirmed prior that it did not have a cost increase. I also submitted a PA since its Not...
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Company wrote 0 private or public responses to the review from Dec 03.
1.9
I liked
  • Fast plan application
I didn't like
  • Untrained apathetic staff
  • Time expended
  • Lack of resolution
#1414041
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I was told that I could only request a ride for medical reasons 3 business days before my appointment. So , on this past Monday , October 29 I requested a pick up ride and return home to see my main Dr. on the upcoming Thursday , November 1st at 8;30 a.m. Thursday ,...
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Company wrote 0 private or public responses to the review from Nov 12.
#1398620
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Hummana insurance has refuses most of husbands medications unless it is the cheap ones. They pay for the opioids that cause constipation but then refuse to pay for the ones that help releive the side effects. They refused to pay for the medication that is not an opioid...
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Company wrote 0 public responses to the review from Oct 21.
HummingFox842
HummingFox842

My experience with Humana is that they disregard the diagnosis and propose incomparable, less effective and cheap drugs as alternatives, regardless of what the doctor prescrib...

h.kitchener
h.kitchener

You might want to change to another supplemental health insurance plan as open season is coming up. Also, contact your physician and tell him of the problem and the abnormal c...

1.0
#1386294
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I am trying to recreate my password as it was lost. So I put in my username and click on forgot password. I get asked questions like who was my best friend, what street did I live on, etc. I do not remember these. I finally got to put in a new password, and I can not...
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Company wrote 0 private or public responses to the review from Oct 18.
2.3
I didn't like
  • Sign in procedure
  • Not user friendly and customer service poor
#1384763
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Holy *** I am currently on hold for the 3rd time trying to make a $31 payment. It all started when I attempted to make a payment online, but for the 20th time, their online payment system is jacked up. Entered all payment info... low and behold, there is no ‘Submit’...
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Company wrote 0 private or public responses to the review from Oct 15.
1.3
#1382137
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Humana - A Rip-Off

I have been a loyal plus member for 2 years. Humana paid for two claims out of 7 during that time. I have to pay %80 of my expenses out of pocket.
Company wrote 0 public responses to the review from Oct 11.
2.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1378845
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RE: Prescription drug coverage (PDP Plan): Never received any benefits, poor customer service. {{Redacted}} I've been enrolled for two years and have not received any reimbursement for hundreds of dollars of prescription costs. Humana has an opaque system of...
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Company wrote 0 public responses to the review from Oct 09.
1.0
I didn't like
  • Anything about these shysters
#1377184
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