Humana
Humana Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Humana has a 1.7 star rating from 239 reviews, with 54% likely to recommend despite widespread dissatisfaction; price level cited as high and 88% say they won't reuse the service.
Positive Feedback
Some members report individual agents who resolved issues quickly and courteous help on rare occasions, showing intermittent reliable support within Humana reviews.
Negative Feedback / Risk Areas
- Frequent Humana customer complaints about poor customer service, long holds, and offshore call centers.
- Repeated billing and claim denials, missing ID or benefit cards, and delays in reimbursements.
- Coverage issues for prescriptions and Medicare drug coverage denials causing critical care gaps.
Key Takeaways for Future Customers
- Expect potential service and billing friction; verify coverage details and confirm provider network before enrolling as a membership decision.
- Document interactions and follow up persistently if claims or medication authorizations are urgent.
- Consider alternatives if reliable local provider access and responsive customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Humana has a 1.7 star rating from 239 reviews, with 54% likely to recommend despite widespread dissatisfaction; price level cited as high and 88% say they won't reuse the service.
Positive Feedback
Some members report individual agents who resolved issues quickly and courteous help on rare occasions, showing intermittent reliable support within Humana reviews.
Negative Feedback / Risk Areas
- Frequent Humana customer complaints about poor customer service, long holds, and offshore call centers.
- Repeated billing and claim denials, missing ID or benefit cards, and delays in reimbursements.
- Coverage issues for prescriptions and Medicare drug coverage denials causing critical care gaps.
Key Takeaways for Future Customers
- Expect potential service and billing friction; verify coverage details and confirm provider network before enrolling as a membership decision.
- Document interactions and follow up persistently if claims or medication authorizations are urgent.
- Consider alternatives if reliable local provider access and responsive customer service are priorities.
Media from reviews
Turn one complaint into a collective action
Tucson, Arizona
Not covering a life saving medication
After 3 denied requests for covering a needed medication to preserve my failing kidneys, I'm done forever with Humana.
User's recommendation: NEVER NEVER EVER use Humana for you Medicare drug coverage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcdonough, Georgia
Where is my pharmacy and food card?
Shirley was not really helpful at all. I had Humana before with a pharmacy & food card.
I was told I had no food card because my plan does not give one for my plan, and that is not was told to me when I signed up and filled out the form to have a food card.
I need assistance with over-the-counter and food assistance. I need a representative to call me so that I can change my Humana plan to a plan that has this type of assistance.
- Providing seniors with a healthy benefits card in hard times
- Not providing one with every plan if customers so desires
Preferred solution: a Healthy benefits card
User's recommendation: As soon after applying to health plan go back and check to see if it has all that yu really need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Missouri
Been trying since 2020 to find a dentist that excepts humana but every time I call one that's in network the oral surgeon don't except the insurance
None of the in-network oral surgeons accept my insurance. Even I called the rep, and they gave me the numbers to call.
Hempstead, New York
Follow up on application number 5076****
I have since called to follow up and the issue brought satisfaction after speaking to a supvsr who promised to have it completed by 72 hours after speaking. However, i received confirmation of acceptance from my agent but
never received a copy of the card info in my email as promised.
User's recommendation: Definately would recommend but feel that if a spvsr needs to be contacted it should be able to be resolved honestly without having to teach a spvsr.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon payment of claims
I pay $60 monthly for this dental insurance, and when I finally submit two claims, I'm getting the runaround. Even though they say it takes 30 days to process, I'm two months out with them.
We're talking roughly $6,000. When I call, they're unprofessional and basically useless.
- Do not pay claims submitted and they are unprofessional
Preferred solution: My fair portion of my claims paid to me
User's recommendation: DO NOT GET INVOLVED W THIS INSURANCE CO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Haven, Florida
I’m sick and tired of chat lines. Want to talk to a real live agent or I’m going to contact my agent of 11 years an switchback club to Simply Cause it looks like ur *** Joke
I just changed from SUMPLY HGEALTH TO HUMANA LOOKS LIKE I MADE A MISTAKE ALL IVE BEEN DOING FOR THE ENTIRE TIME IS TYPING ON A *** CHAT LINE I NEVER HAD WDO THAT WITH SIMPLY SP I AM A PISSED OFF 76 YEARS OF aGE
User's recommendation: U could have customers speak to live agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRun as fast as you can from this insurance company
I haven't been able to find a dentist that accepts Humana because 'Humana doesn't pay.' I was told by an insurance representative that I can get this and acupuncture covered, but lo and behold, my in-network provider doesn't get their claims filled and is required to spend a long time filling out online forms to even be considered. The representatives are trained to lie directly to customers, and they can get away with it.
The attorney general does nothing, and Humana isn't legally obliged to answer to them.
And don't bother trying to use an FSA card online; Amazon won't accept them, and Walmart will try to trick you into paying out of pocket for 'eligible items.' They will claim it is a 'glitch.' A 'glitch' that has been going on for 8 months straight? I hope all of these people have deformed babies and their bloodlines are wiped out, along with all of the other enablers and unscrupulous deadbeats that inhabit private insurance companies.
Preferred solution: Deliver product or service ordered
User's recommendation: just say no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer phone service is useless. Being transferred to incompetent and poorly trained foreign people who know virtually nothing about the Humana plans. Should be considered criminal. Stay away!
Talked to several agents. Each one had a different take on the problem.
Simple question on coverage and my response ability could not be answered. They simply don't know what they are doing. When asked for a supervisor. Still no help plus being intentionally disconnected.
Stay away from humana.
Incompetentcy at its best. I'm dropping them in the fall.
Preferred solution: Pay the bill stop with foreighn service.
User's recommendation: Until customer service is brought back to the us. We are doomed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Humana Medicare members time share overall review 2025
Time share frames capture Humana home health careers overview freedom raised unlimited VIP systems settings search by phone numbers, cards and services dismantle system. Resolve outdated Chase Bank board of directors teams, experts, technology issue misleading following today's date data outage April 4, 2025.
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Preferred solution: Full refund
User's recommendation: Advanced VIP systems phone numbers settings search 2025 technical difficulties
No help whatsoever. This whole system is a joke. Tried to
Tried to access my account. Reached out for help through chat got run through the system back to square one with absolutely no resolve.
Several times. You get patronized and that about it. This is a seriously worthless system. Everything is designed to pass you off to another frustration point.
What a waste of time energy and resource.
I am having trouble even believing a business would even run like this. At this point I have lost all confidence in Humana.
User's recommendation: Chose another provider.
Norfolk, Virginia
Need Dentist in my local area
Customer service took care of my request , thank you
They provided the information I needed for a dentist in my local area
Will not mail meds
I have called and called and no one can tell me why my medicine has not been sent. Checked today and it said waiting for fed ex to pickup since yesterday. I will never ever sign up for Humana/Centerwell again after I get through this year.been without meds going on week 3.
User's recommendation: Run away
Find my Member number
Got a recording that blew me off and advised to call during business hours. NO HELP!call in business hours,
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Trouble with policy
Was transferred to a sales representative who took care of my need.
Needed to reinroll my policy because of a change back to medicaid. Which made me lose my Humana Gold Plus policy. I reapplied as the QMB starts 7/1/25.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied coverage
The matter has been resolved
My primary care doctor wants me to take my blood pressure at home and document my results. I dont have a .
blood pressure device . He prescribed me one at CVS (440-238-****) it was denied, please help
Preferred solution: Approved
I need to speak to an actual person
To stop receiving humana no longer want or need this provider I have already finished the terms and conditions
About
, , , ,
Humana is an American company. The company is a health benefits provider. The company offers a diverse range of healthcare plans, services and healthcare guidance. Humana provides Medicare coverage with stand alone prescription drug coverage, dental insurance, military healthcare plans, veterans healthcare plans, and so much more. In addition, the company offers health insurance plans for families and individuals. Humana has received a number of awards that recognize the unique approach and the commitment of the company to consumer service and technology. The tagline of Humana is: "Guidance when you need it most."
Humana is ranked 226 out of 2358 in Insurance category
USA, Canada
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Agreed. Anybody else find there commercials very annoying?
If your dentist is listed as a Humana provider, they can’t just decide they don’t want to fill out claim forms.