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Update by user Oct 10, 2018

Their customer service representative was wrong and had the wrong information. Case resolved

Update by user Oct 10, 2018

Humana called me and resolved the issue.

Original review posted by user Oct 01, 2018

My wife and I have been members since 2012 I never missed a payment I'm on auto pay. My wife broke a tooth and we had to pay for it...
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1 comment
Anonymous
#1578944

I like how you gripe for paragraphs but use a single short sentence about resolution. Try to simplify everything that well and you'll be happier - you see, there are resolutions and you often don't need to complain so vituperatively about something that as of yet caused you no actual damage, just simple aggravation and hasn't been resolved one way or the other.

Review
#1370496 Review #1370496 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Poor customer service
1.0
Details
I am a new member. I need maintenance medication for my heart, & asthma. I called to make my first appointment with a primary physician but was told that the first appointment available was in March. I was able to make an appointment with another primary physician for...
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Review
#1706119 Review #1706119 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Problem with delivery
Preferred solution
If I will be charged a specialist fee because your policy won't allow a change until Dec., then reimburse me for that specialist fee.
Tags
  • Health Insurance

Humana in Queens, New York - Rates almost double every year

2.3
Details

Update by user Nov 12

rates double or triple every year- on widows pension its very hard to cover these rates.

Original review posted by user Nov 12

I called many times - no way to speak with these people - my premium almost tripled this year & my meds are also higher.,... need to switch ASAP
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Review
#1705843 Review #1705843 is a subjective opinion of poster.
Pros
  • Goes up every year - drug cost also higher
Reason of review
Pricing issue
Loss
$9999
Preferred solution
their solution

Humana - Tried to call your no service helpline

1.0
Details
I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!
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Review
#1701204 Review #1701204 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Tags
  • no customer service

Humana - Extremely Poor Customer

I have called for 4 days and the answer is call back in 2 days because of Enrollment so does this mean no customer services until new membership and money Is made I need answers not lies excuses or apologies
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Review
#1700666 Review #1700666 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Contact
1.0
Details
*** HUMANA PHARMACY!!! FILLING PRESCRIPTIONS WITHOUT MY CONSENT!!! WHEN I GO AND SEE A DOCTOR THEY WILL SAY TO ME I HAVE ORDERED A NUMBER OF MEDICATIONS THAT WILL BE ON FILE WHEN YOU NEED TO HAVE A MEDICATION FILLED, BUT *** HUMANA WILL FILL MY PRESCRIPTIONS WITHOUT MY...
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Review
#1690548 Review #1690548 is a subjective opinion of poster.

Humana - I was charged as an out of network visit when my doctor was listed as being in the network.

1.8
Details
I visited my doctor at a temporary location and was charged as being out of network. I visited him the second time at his new location and was charged as an out of network visit again. Complained to Humana twice and they did not seem to be very interested in my case. They never gave me a case number to refer to when I returned the second time.
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Review
#1689669 Review #1689669 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Lots
Reason of review
Poor customer service
Loss
$86
Preferred solution
Charge me at the in network rate.

Humana website

1.0
Details
This website stinks, they made it to convuluted
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Review
#1684651 Review #1684651 is a subjective opinion of poster.
Reason of review
website stinks
Preferred solution
get new programmers familiar with SENIORS
1.6
Details

Update by user Oct 18

The monetary loss is not $30 but $30,000.00

Original review posted by user Oct 18

The worst experience one can imagine. Humana Advantage is obligated to manage Medicare for its customers. One of their advertised benefits is home health aide services, 35 h/week, as stated in Medicare, based on "medical...
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Review
#1683286 Review #1683286 is a subjective opinion of poster.
Service
Medicare Humana Gold Plus Health Plan
Pros
  • Low cost
Cons
  • Advertised services are not delivered
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Humana Medicare Advantage

Rehab providers do not take patients with Humana insurance

1.0
Details
Have a 47 year old special needs son in need of physical therapy rehab. Upon rehab providers becoming aware that insurance is Humana they decline service. Social worker confirms this an ongoing issue with Humana. Have many possible providers within 10 miles. The only one accepting is 50 miles away. On paper Humana compares favoHrably with other insurance companies but in actual practice they are extremely substandard. Previously, needed surgical procedure on compression fracture of two vertebrae on same individual which needed prior approval. After weeks of various excuses for procedure not being approved doctor said they could not wait any longer and proceeded. While the surgery was in process Humana gave approval.
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Review
#1681191 Review #1681191 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Poor customer service

Contact Humana Customer Service

Mailing Address:
Humana Inc.
500 W. Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 448-6262
All Humana Contacts

Humana Products and Services Reviews

Compare Humana to

United Healthcare
United Healthcare
685 reviews
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1.0
Details
Now I will tell you about Humana Gold HMO. There is nothing golden here except Humana’s coffers. Elderly frail patients present to the ER with conditions like sepsis from urinary tract infections, pneumonias, cellulitis. Elderly frail patients present to the ER with...
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Review
#1679312 Review #1679312 is a subjective opinion of poster.
Service
Humana Gold Plus Health Insurance
Cons
  • Thieves
Reason of review
Bad quality
Loss
$1