Humana - No Doctors, or Bad Doctors
My doctor confirmed that I'm pregnant a few days ago, 7-8 weeks along, high-risk. I immediately started to look for obgyn's that participate with my insurance. Initially I saw a long list of obgyn's and started calling them according to ratings I had found. It turns out that the majority of the doctors (more than ten) on the list of obgyn's weren't obgyn's, or had since stopped practicing the ob part. I found this to be a common issue. Then I called two more that hung up in mid sentence. The two I was left with were ones that had plenty of horror stories from previous patients online...really bad in every way. Five hours waits in hot waiting rooms, rude staff and arrogant doctor, one was supoenaed (spelling?) while the patient was in the waiting room, some didn't run tests enough, took forever to get results, rushed visits, unanswered questions, etc., not submitting the claims to insurances and making patients pay instead etc. One felt that the lack of quality of care actually caused her child's death. There's no way I would go to those places with so many overwhelmingly bad reviews.
I called my insurance rep for help a couple of times, and they kept rattling names off to me from the same list on their site of the list of doctors. I knew more about the status of their doctors than they did. Why doesn't anyone there take the time to call or visit the doctors on their plan each year and ask them if they still perform the services and intend to continue to do so for the next year in order to keep the list of doctors updated and accurate? Every time they mentioned a name to me, I was able to say "Doesn't practice that specialty anymore", "That doctor went on her own and doesn't practice with the other two any longer, and she no longer practices the ob", "That doctor doesn't deal with pregnancy, they deal with cancer and hysterectomies", etc. It going on like that. The rep asked me if I expanded my search, and by that time I had expanded my search to 25 miles away from home. She said I may qualify to switch to their ppo plan, but this company and their deceit lost my trust.
My husband looked up new insurance and said it wouldn't be effective until September...entirely too long to wait for my first visit to an obgyn with a high-risk pregnancy. We're stuck with this one. Thankfully one doctor's office that I liked and had called and left a message for, but took days to get a callback, contacted me and I have an appointment. But for that doctor, I had to call his other locations to get them to call the ONLY location they practiced obgyn services at to get them to contact me. Otherwise they didn't return calls. I will be switching insurances after the baby is born. DO NOT use Humana. Most of the doctors on the list don't actually practice the specialty, others are too hard to contact, and otherwise you're left with the really bad doctors that have a one-star rating with many people leaving essays worth of bad reviews for. I'm actually wondering if I could report Humana for fraud because of all of the doctors they list, knowing the list is outdated, and they're aware their list in inaccurate. After reading other comments on here, apparently people have the same problem with finding doctors in all specialties, etc. with Humana.