This last week I've been on hold a total of 30 hours altogether. Three months ago it was different.
I moved and need to get another primary Dr. but can only do that by talking to someone there. Their "member" web site doesn't work and I stay on hold until my battery dies. They get over 800 a month from medicare and earn none of it.
I need meds immediately but can't see a doc. I intend on getting hold of medicare, Social Security, my senators and representatives and reporting them (little that that will do).
Until then, it appears they lack the resources to let me change doctors. Avoid these folks like the plague!