Not resolved
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
1 comment

I am a health care provider - Humana insurance is the worst I have ever had to work with.The customer service center is based in India - the representatives are rude, poorly informed, and most unhelpful.

I despise having to deal with this insurance company - and, as a provider - I should be able to speak to a customer service representative with some knowledge and it is virtually impossible.

The claims are not paid in a timely manner, nor are they paid in the correct amount.If any patient sees this review - under no circumstances are you to deal with this insurance.

Reviewer is in unhappy mood. This person is quite happy with very little about humana and stated that there is a room for improvement of lack of email contact and unreachable by phone. Please immediately contact the author of this review to discuss poor customer service of a product or service. Humana needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned a product or service in their reviews. You may find this information helpful for further shopping at Humana.

Had an Experience with Humana?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Port Saint Lucie, Florida, United States #1269440

I completely agree.I had this insurance for a year and every single claim is a problem.

They deny coverage of everything and when you call you get the middle east.

The most frustrating experience EVER.They should not be allowed to be in business.

You May Also Like