Humana - worst insurance ever!!!

46 of 346 Humana reviews

I am a health care provider - Humana insurance is the worst I have ever had to work with.The customer service center is based in India - the representatives are rude, poorly informed, and most unhelpful.

I despise having to deal with this insurance company - and, as a provider - I should be able to speak to a customer service representative with some knowledge and it is virtually impossible.

The claims are not paid in a timely manner, nor are they paid in the correct amount.If any patient sees this review - under no circumstances are you to deal with this insurance.

This review is a subjective opinion of a user.
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Billing Practices
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Price Affordability
Additional Fees
Product or Service Quality
Insurance Plans Acceptance

  • What I liked
    • Very little about humana
  • What I disliked
    • Lack of email contact
    • Unreachable by phone
    • Never being able to contact
    • Misleading plan coverage

Reason of review:
Poor customer service
Review category
review #868714 by

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46 of 346 Humana reviews
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Jan 11 #1269440 Port Saint Lucie, Florida, United States

I completely agree. I had this insurance for a year and every single claim is a problem. They deny coverage of everything and when you call you get the middle east. The most frustrating experience EVER. They should not be allowed to be in business.

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