Product: Humana Health Insurance Clear all filters (98 of 98 reviews match)
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1.0
Details
I am a new member. I need maintenance medication for my heart, & asthma. I called to make my first appointment with a primary physician but was told that the first appointment available was in March. I was able to make an appointment with another primary physician for...
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Review
#1706119 Review #1706119 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Problem with delivery
Preferred solution
If I will be charged a specialist fee because your policy won't allow a change until Dec., then reimburse me for that specialist fee.
Tags
  • Health Insurance

Humana - I was charged as an out of network visit when my doctor was listed as being in the network.

1.8
Details
I visited my doctor at a temporary location and was charged as being out of network. I visited him the second time at his new location and was charged as an out of network visit again. Complained to Humana twice and they did not seem to be very interested in my case. They never gave me a case number to refer to when I returned the second time.
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Review
#1689669 Review #1689669 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Lots
Reason of review
Poor customer service
Loss
$86
Preferred solution
Charge me at the in network rate.

Rehab providers do not take patients with Humana insurance

1.0
Details
Have a 47 year old special needs son in need of physical therapy rehab. Upon rehab providers becoming aware that insurance is Humana they decline service. Social worker confirms this an ongoing issue with Humana. Have many possible providers within 10 miles. The only one accepting is 50 miles away. On paper Humana compares favoHrably with other insurance companies but in actual practice they are extremely substandard. Previously, needed surgical procedure on compression fracture of two vertebrae on same individual which needed prior approval. After weeks of various excuses for procedure not being approved doctor said they could not wait any longer and proceeded. While the surgery was in process Humana gave approval.
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Review
#1681191 Review #1681191 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Poor customer service
1.3
Details
I called Humana to see if my Dr. was in the Providers list & they told me they couldn't find the Dr. on any of their plans. They said I couldn't change insurance Company's until after Oct 15th I was furious as I had went to this Dr. (He's the only Dr. within 150 miles...
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Review
#1679077 Review #1679077 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Incorrect marketing information
Reason of review
Poor customer service
Loss
$2

Humana - Crooked, crooked ,crooked.

1.0
Details

Update by user Nov 11

Both claims were denied after being resubmitted. Now they claim there is no out of network coverage that I had been told there was previously.

The law doesn’t state that they cover only if there is in or out of network coverage. It states that it will be covered if any kind of anesthesia under any circumstance is covered under the health policy.

Original review posted by user Oct 12

We have a dental and health care plan. Our daughter need dental work with anesthesia. I spoke with the representative and was assured that the healthcare policy would pay it but as out of network at 70 percent after the deductible. (The dentist is in network). Once the work was done nd the claim filed they processed the bill from an MD under the dental policy that does not cover out of network and then declined it. I have written an appeal letter to them which will take as long to be answered as the claim (at least 1 month). They should be paying $3100 of a $4300 bill. By law they are required to put the anesthesia through the healthcare policy but didn’t even after a second submission. The website does not have any in network anesthesiologists. Crooks!
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Review
#1678662 Review #1678662 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • Process claims to get out of paying
  • Health coverage
  • Customer service
Reason of review
Medical Claims processed under dental policy that doesn’t cover out of network providers.
Loss
$3135
Preferred solution
Put anesthesia claim through medical and pay 70 percent after deductible is met
Tags
  • incompetent
  • Robbed By Humana
1.0
Details
We have a dental plan and medical plan with Humana. My child needed extensive dental work requiring over 5 hrs of anesthesia. We went to two in network dentists that offered sedation. One wouldn’t call us back with a plan for weeks after the appointment despite...
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Review
#1678613 Review #1678613 is a subjective opinion of poster.
Service
Humana Health Insurance
1.0
Details
Please do NOT spend any $ with Humana. This has got to be one of the most horrible insurance places in the U.S. I will not go into the detail of what has happened to our family - but Humana is evil. They do not provide any coverage when you need it. What in the world...
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1 comment
Anonymous
#1748467

I agree. They are NOT worth the money.

Very poor customer service, they could care less about helping you thru a problem with them. Subpar company, stay away.

Review
#1651516 Review #1651516 is a subjective opinion of poster.
Service
Humana Health Insurance
Cons
  • You pay monthly and get no true coverage
  • Are evil
  • No real or true coverage
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Humana Is Horrible
  • Humana Has Zero Coverage
  • Humana Is Not Humane
  • Humana Is Cruel
  • Humana Horrible Customer Service
  • Humana Is Pure Evil
1.3
Details
The process of choosing supplemental health insurance when you are eligible for Medicare is daunting to begin with. After much research, I chose Humana's Plan G (Medigap). I found the rep I met with quite unknowledgeable about their Medigap plans over the weeks I had...
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1 comment
h.kitchener
#1741483

Humana now has the military TriCare and from reports I have seen and heard is doing a bang-up, terrible job of it. Given your experience with Human's customer service ineptitude, apparently their civilian health care plans are also not something anyone should count on for actual health care.

Your picking the AARP plan may or may not be a wise choice either---the fact that it is offered via AARP would cause great suspicion to me, for one. However, wait and see how it works out for you.

You may also check into some supplemental plans offered in your state by insurers like Blue Cross or some local state plans. Good luck.

Review
#1641719 Review #1641719 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Poor customer service

Humana in Murphy, North Carolina - No good

1.4
Details
I was displaced by a tornado on April 30th 2019. in the last 4 months I have updated my address 5 times and it is still wrong. I no longer live in Missouri I live in North Carolina. so I will find an other insurance company. the person that called me called me a liar that I did not update the info.
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Review
#1638286 Review #1638286 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Poor customer service
Preferred solution
none

Contact Humana Customer Service

Mailing Address:
Humana Inc.
500 W. Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 448-6262
All Humana Contacts

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Humana reviews
1.0
Details
Humana Choice PPO denies claims from IN Network physicians and FNP and there excuse is they don't provide coverage in Network or out of Network meaning your without medical coverage until 10/15/19
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1 comment
BadMedicareUser7047
#1730305

I am changing from HumanaChoice PPO it is sad they don't provide coverage in Network or out of Network coverage its sad I have to pay full cost for all services where the insurance doesn't provide coverage for Medicare I cant afford it I am fed up I wish I had coverage because I am paying for a plan that has no benefit

Review
#1617805 Review #1617805 is a subjective opinion of poster.
Service
Humana Health Insurance
Reason of review
Poor customer service
Loss
$35
Preferred solution
Change my Health Insurance