Product: Humana Dental Insurance Clear all filters (44 of 44 reviews match)
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Humana - Worst company I have dealt with

1.0
Details
Humana does not have a working customer service phone number, and it never responded to my complaint (faxed and sent by certified mail). It said to log into my account, but it would not let me despite my premiums being current. I have decided to file a complaint in court against this company since there is no way to contact it and get a response.
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Review
#1652884 Review #1652884 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
  • Dental insurance abuse

Humana in Jackson, Ohio - Does not cover what is listed in the plan

1.0
Details
I had several appointments with an in network dentist, and had my teeth cleaned, and a filling. I got the bill, for over $600 out of pocket because Humana refuses to pay for any of the work and does not cover cleanings or X-RAYS even though I'm supposed to be covered on all of that in my plan. I called to speak to a representative and she couldn't even tell me what the plan covered. I said it's supposed to cover cleanings, an she said no it doesn't. We don't cover that. So what am I paying for if they don't even cover the basic service? Terrible customer service, terrible company.
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Review
#1607480 Review #1607480 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund

No dentist accept Humana around here

Made a dentist appointment one day before the appointment was to be I get called and said that they do not accept Humana everywhere I go it seems Humana is a bad word Humana insurance as far as Dental sucks ***
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Review
#1584749 Review #1584749 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution

Signed up with Humana Dental

And it took me 2 years or so before I decided to use Humana Dental insurance and called them and they gave me a provider... Got part of the work done, paid the co-pay to the dentist and found out later that the dentist that did the work was not on their provider list and it left with the bill for services to that dentist. Now I have to fight them to pay the bill and deal with the collection agency that the dentist trying to get me to pay... Stay clear of this dental plan and making calls to them you get a list of people trying to sell you their services for other products...
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Review
#1524815 Review #1524815 is a subjective opinion of poster.
Service
Humana Dental Insurance
I looked into Humana dental insurance for my 5 year old son. We found a DHMO plan where he could see a dentist right away and not have a grace period. The "in network" dentist that was on Humana's site was no longer in business. I was sent on a wild goose chase trying...
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Review
#1496027 Review #1496027 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Not as described/ advertised

Humana in New Port Richey, Florida - Charge more per month than was quoted

1.0
Details
Quoted 78.98 per month and charged 89.73. Customer svc worthless. Have not had a return call as promised. Will cancel policy. Will not deal with a dishonest company.
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Review
#1437799 Review #1437799 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Pricing issue
Preferred solution
Price reduction
I called on tues12/ 4/18 trying to cancel, Cynthia said I would have to call back in a few days. I called back on wed 12/5/18 and spoke to several people after approx. 1hr 45 mins you dropped the call. I called back thurs 12/6/18 went thru same process, 42 mins later...
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Review
#1417996 Review #1417996 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1.3
Details
Holy *** I am currently on hold for the 3rd time trying to make a $31 payment. It all started when I attempted to make a payment online, but for the 20th time, their online payment system is jacked up. Entered all payment info... low and behold, there is no ‘Submit’...
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Review
#1382137 Review #1382137 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Problems with payment
Resolved Featured

Update by user Oct 10, 2018

Their customer service representative was wrong and had the wrong information. Case resolved

Update by user Oct 10, 2018

Humana called me and resolved the issue.

Original review posted by user Oct 01, 2018

My wife broke a tooth and we had to pay for it ourself which we assumed we had full coverage. We decided to upgrade our coverage to include major services in case we need it in the future. I called you customer support and recorded the conversation and was told it...
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1 comment
Anonymous
#1578944

I like how you gripe for paragraphs but use a single short sentence about resolution. Try to simplify everything that well and you'll be happier - you see, there are resolutions and you often don't need to complain so vituperatively about something that as of yet caused you no actual damage, just simple aggravation and hasn't been resolved one way or the other.

Review
#1370496 Review #1370496 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Poor customer service

Contact Humana Customer Service

Mailing Address:
Humana Inc.
500 W. Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 448-6262
All Humana Contacts

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Humana - Worst Company Ever!!

1.0
Details
They say they cover root canals but NOT by an endonontist.. what a joke.. Soo im suppose to go to a waitress for a root canal?? Lol..
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Review
#1348092 Review #1348092 is a subjective opinion of poster.
Service
Humana Dental Insurance
Reason of review
Bad quality