Product: Humana Customer Care Clear all filters (31 of 31 reviews match)
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I have tried to use the rides from Humana 3 time's. The taxi id always late that is if they show up at all. Today, I waited 1 1/2 hours, called 5 times and finally found out the taxi was broke down. Caused me to miss my Doctors appointment. I was a new patient. I have...
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1.0
Product
Humana Customer Care
#1166965
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I began auto deduct for my Humana RX payment ... I thought. The first payment never showed up as withdrawn from my bank account. I called and found out that the agent enrolling me had not entered any amount to be deducted on the form she filled out over the phone and...
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h.kitchener
h.kitchener

As you undoubtedly suspect, the $25.80 is a late payment. Just call them next week and explain the reasons, etc. and they should waive it as it was their mistake. However, whe...

Product
Humana Customer Care
#1163440
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I called Humana to check the status of the request and they told me they did not receive a request. I called the doctors' office again and was told they had faxed the information but would do it again. two weeks later I called Humana to check on the status of the...
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Anonymous
Pat George

Did me the same way, but the doctor's office gave me the original fax and confirmation. I sent a request for information to the same number and got an immediate reply. Can't...

1.3
Product
Humana Customer Care
I didn't like
  • Failure to provide coverage i pay for
#1137954
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We tried for three days to get a procedure approved that was very much needed according to two orthopedic doctors.their offices tried to get it approved,so we tried calling also,hoping to explain more of what my Mother was going through. They have no heart! Even when...
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1.0
Product
Humana Customer Care
I didn't like
  • Being lied to
  • There is no customer service
  • Unhelpful staff
#1060934
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They like to waste people's time and make you think they can complete the task, even tell you that they can only to hang up on you before the task is complete or put you on hold stating the task is being done and come back after hold saying that you cannot do the task... Just be up front with members and the phone calls will go smoother. Seeing all of the complaints, I know I am not alone in this. I had to speak with 3 people at Humana...
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Product
Humana Customer Care
#1044433
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If you have a choice, do NOT choose Humana Gold Plus. It is the worst insurance there is. You are better off with no insurance. One example: for Supartz injections in my knee...My specialist doctor does the shots directly for $450. cash for the series - one shot for 4...
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1.0
Product
Humana Customer Care
I didn't like
  • Humana ability to resolve issue
#1031591
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Will not pay claims, untill you raise *** , then they may pay part of it.Can't get no one to answer the phone. Never had one problem with BCBS .Had for 20 years.But had to change because I had to go on Medicare.
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patgeorge1@msn.com
patgeorge1@msn.com

Blue cross blue shield is a 1000% better company. My doctors office said plain medicare is much better than Humana! When choosing to look for insurance do not think about Hu...

Product
Humana Customer Care
#1030414
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If planning on using Humana Rx mail order, stop and consider something else. Had nothing but problems including transferred calls, dropped, calls having to tell my story each time before transferred and then finally reach person who is to help me would not listen to my...
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1.5
Product
Humana Customer Care
I didn't like
  • Customer service
#1018493
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Went and did an order through humana otc order through my monthly allowance. Did this in January and when I placed another order in February it was cancelled. I than called and wanted to find out why and it was not till I called that I was told that the alotted...
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1.9
Product
Humana Customer Care
I liked
  • Doctors
I didn't like
  • Customer service rude no help
#1005506
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Humana was given the prescription two weeks ago. Without notification to the patient or the doctor's office, they cancelled the doctor's order for the medication. In the meantime, he has been without his medication for this period of time. A simple phone call or...
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Anonymous
Anonymous

Btw.. I would hold your prescriber responsible, either due to the fact they didn't respond to a fax requiring clarification for the prescription, or due to not providing (or p...

h.kitchener
h.kitchener

All you have to do is have your physician write another script for the medicine, a 30 day supply and then take it to any pharmacy and pay for it out of pocket. However, if all...

Product
Humana Customer Care
#996724
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