Product: Humana Customer Care Clear all filters (48 of 48 reviews match)
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Humana - Tried to call your no service helpline

1.0
Details
I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!
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Review
#1701204 Review #1701204 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Tags
  • no customer service
1.0
Details

Update by user Jun 24

The poorly run company finally updated the information in their computer eight (8) weeks after being contacted. They did not contact us, but we found out thru the pharmacy it was corrected. I mailed a complaint letter to them, using their form and procedure, almost...

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Review
#1531154 Review #1531154 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Preferred solution
Take care of my problem right away and apologize!

HumanaCompbenefits charges continue after contract is cancelled

Are you paying for Humana services with your bank checking ACH program ? That is a big mistake! HUMANA will continue to debit your account until you pay your bank to block the ACH DEBIT ACCESS. Our dental plan was subscribed with HUMANACOMPBENEFITS and was terminated in 2014 and Humana has continued the ACH DEBITS through May 2019. HUMANA customer services was unable to do anything to stop the debits. Our requests have gone unanswered. The only way was to do a check debit block through our bank. WE still call customer service for help but they have no interest in our problem.
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Review
#1492118 Review #1492118 is a subjective opinion of poster.
Service
Humana Customer Care

Humana - Non-exsistant customer service

After years of having vision coverage I need to cancel my plan. I have been trying for the last 40 minutes and keep being put in the phone tree from the very beginning. I have talked to a few people and they say that they will get me to the right person and then I'm back to the beginning of the phone tree. The absolute worst treatment ever! Can't even refer to it as customer service since it is not there. Wtf
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Review
#1443984 Review #1443984 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.0
Details
Humana by far has the worst customer service. I don't mean just the reps either. I went through an entire appeal process only to have it denied and not once got anyone from management on the phone. Jist of the story, a CSR told me I was covered 100% for a procedure...
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Review
#1373330 Review #1373330 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Since January 2018, when Humana took over, I made numerous calls to Humana and the providers because of billing problems. This type of problem just keeps on happening over and over again! If HNFS can do their job and can provide satisfactory customer service, why is...
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Review
#1353645 Review #1353645 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
1.0
Details
My husband and I just signed up for Humana Walmart rx plan. What a living nightmare it has been....I think I have talked to 10 C/S people each telling me a different story...They put the wrong mailing address for my husband, tried calling and fixing it on line...no...
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Review
#1296721 Review #1296721 is a subjective opinion of poster.
Service
Humana Customer Care
Cons
  • Repeat calls to customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Plan D Walmart Rx Plan

Humana - Going to change MEDICARE company

2.2
Details
We drove in from Chicago 30 minute drive with heavy traffic, about an hour drive, to go to your Finley Rd office!! How inconsiderate and unfair HUMANA IS!! The office is closed without any sign advising they had closed down PLUS their website still has office location. You call and you wait for ever. Well hopefully enough people read reviews so they will think twice before ennrolling with Humana!
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Review
#1291710 Review #1291710 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service
) All I wanted to know was the local dentists in my network! So simple!! As the PLAN ADMINISTRATOR for this group, I had to call Humana 4 times to get through the same registration nightmare at the company level, and they actually put me on hold for a couple minutes...
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Review
#1256293 Review #1256293 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Poor customer service

Contact Humana Customer Service

Mailing Address:
Humana Inc.
500 W. Main Street
Louisville, Kentucky 40202
United States
Phone:
(800) 448-6262
All Humana Contacts

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Humana reviews
1.0
Details
I am so utterly pist off with these *** suckers their billing me for ship I didn't ask for every time I turn around I'm trying to get some information from somebody get some help from somebody and they're all telling me to {{Redacted}} they want me to pay...
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1 comment
Anonymous
#1483928

You have already gone postal with your complaint. You do not make any sense at all.

Review
#1232900 Review #1232900 is a subjective opinion of poster.
Service
Humana Customer Care
Reason of review
Pricing issue