Product: Humana Customer Care Clear all filters (0 of 36 reviews match)
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Since January 2018, when Humana took over, I made numerous calls to Humana and the providers because of billing problems. This type of problem just keeps on happening over and over again! If HNFS can do their job and can provide satisfactory customer service, why is...
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Humana Customer Care
#1353645
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My husband and I just signed up for Humana Walmart rx plan. What a living nightmare it has been....I think I have talked to 10 C/S people each telling me a different story...They put the wrong mailing address for my husband, tried calling and fixing it on line...no...
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1.0
Product
Humana Customer Care
I didn't like
  • Repeat calls to customer service
#1296721
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) All I wanted to know was the local dentists in my network! So simple!! As the PLAN ADMINISTRATOR for this group, I had to call Humana 4 times to get through the same registration nightmare at the company level, and they actually put me on hold for a couple minutes...
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Humana Customer Care
#1256293
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I am so utterly pist off with these *** suckers their billing me for ship I didn't ask for every time I turn around I'm trying to get some information from somebody get some help from somebody and they're all telling me to {{Redacted}} they want me to pay...
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Anonymous
Anon

You have already gone postal with your complaint. You do not make any sense at all.

1.0
Product
Humana Customer Care
#1232900
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Got quite a few mailings months ago about humana.I inquired for info,never applied,in fact they actually turned me down because of something about income.So here it is the month of march and all of a sudden I get a bill and coupon book.I do not need there ins. at this...
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1.0
Product
Humana Customer Care
#1216185
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I have tried to use the rides from Humana 3 time's. The taxi id always late that is if they show up at all. Today, I waited 1 1/2 hours, called 5 times and finally found out the taxi was broke down. Caused me to miss my Doctors appointment. I was a new patient. I have...
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1.0
Product
Humana Customer Care
#1166965
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I began auto deduct for my Humana RX payment ... I thought. The first payment never showed up as withdrawn from my bank account. I called and found out that the agent enrolling me had not entered any amount to be deducted on the form she filled out over the phone and...
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h.kitchener
h.kitchener

As you undoubtedly suspect, the $25.80 is a late payment. Just call them next week and explain the reasons, etc. and they should waive it as it was their mistake. However, whe...

Product
Humana Customer Care
#1163440
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I called Humana to check the status of the request and they told me they did not receive a request. I called the doctors' office again and was told they had faxed the information but would do it again. two weeks later I called Humana to check on the status of the...
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Anonymous
John cormia

I am going through the same issue right now. They are the worst ever!!!!

Anonymous
Pat George

Did me the same way, but the doctor's office gave me the original fax and confirmation. I sent a request for information to the same number and got an immediate reply. Can't...

1.3
Product
Humana Customer Care
I didn't like
  • Failure to provide coverage i pay for
#1137954
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We tried for three days to get a procedure approved that was very much needed according to two orthopedic doctors.their offices tried to get it approved,so we tried calling also,hoping to explain more of what my Mother was going through. They have no heart! Even when...
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1.0
Product
Humana Customer Care
I didn't like
  • Unhelpful staff
  • There is no customer service
  • Being lied to
#1060934
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They like to waste people's time and make you think they can complete the task, even tell you that they can only to hang up on you before the task is complete or put you on hold stating the task is being done and come back after hold saying that you cannot do the task... Just be up front with members and the phone calls will go smoother. Seeing all of the complaints, I know I am not alone in this. I had to speak with 3 people at Humana...
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Product
Humana Customer Care
#1044433
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