Product: Humana Customer Care Clear all filters (28 of 28 reviews match)
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We tried for three days to get a procedure approved that was very much needed according to two orthopedic doctors.their offices tried to get it approved,so we tried calling also,hoping to explain more of what my Mother was going through. They have no heart! Even when...
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1.0
Product
Humana Customer Care
I didn't like
  • Being lied to
  • Unhelpful staff
  • There is no customer service
#1060934
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They like to waste people's time and make you think they can complete the task, even tell you that they can only to hang up on you before the task is complete or put you on hold stating the task is being done and come back after hold saying that you cannot do the task... Just be up front with members and the phone calls will go smoother. Seeing all of the complaints, I know I am not alone in this. I had to speak with 3 people at Humana...
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Humana Customer Care
#1044433
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If you have a choice, do NOT choose Humana Gold Plus. It is the worst insurance there is. You are better off with no insurance. One example: for Supartz injections in my knee...My specialist doctor does the shots directly for $450. cash for the series - one shot for 4...
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1.0
Product
Humana Customer Care
I didn't like
  • Humana ability to resolve issue
#1031591
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Humana Customer Care Review

#1030414
Will not pay claims, untill you raise *** , then they may pay part of it. Can't get no one to answer the phone. Never had one problem with BCBS .Had for 20 years. But had to change because I had to go on Medicare.
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Humana Customer Care Review

#987303
1.0
Details
Humana select tells you 4 pharmacies well 3 -mail order is not an option Humana through the marketplace does suck ... What does it cover besides your family doctor family doctors can not practice medicine anymore because of the government and DEA it's a total joke .Thats not Humana s fault the insurance should do what Obama care is supposed to do take care of existing issues
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Humana Customer Care Review

#938436
1.0
Details
Was sold a medicare advantage plan instead of plan f suppliment. Tried immediately the very same day to cancel but they refused and now are demanding payment for months premium even though i finally got it cancelled. Now i believe the reason for the delay is to extort money from customers. Very bad bad company.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
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Humana Customer Care Review

#919229
3.5
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They have been withdrawal my eye coverage pretty good except for today. It takes to dang long to get threw to some body because of there automated machine to but vision coverage has been good.
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Customer service
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Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
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Website
If planning on using Humana Rx mail order, stop and consider something else. Had nothing but problems including transferred calls, dropped, calls having to tell my story each time before transferred and then finally reach person who is to help me would not listen to my...
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1.5
Product
Humana Customer Care
I didn't like
  • Customer service
#1018493
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Went and did an order through humana otc order through my monthly allowance. Did this in January and when I placed another order in February it was cancelled. I than called and wanted to find out why and it was not till I called that I was told that the alotted...
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1.9
Product
Humana Customer Care
I liked
  • Doctors
I didn't like
  • Customer service rude no help
#1005506
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Humana was given the prescription two weeks ago. Without notification to the patient or the doctor's office, they cancelled the doctor's order for the medication. In the meantime, he has been without his medication for this period of time. A simple phone call or...
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Anonymous
Anonymous

Btw.. I would hold your prescriber responsible, either due to the fact they didn't respond to a fax requiring clarification for the prescription, or due to not providing (or p...

h.kitchener
h.kitchener

All you have to do is have your physician write another script for the medicine, a 30 day supply and then take it to any pharmacy and pay for it out of pocket. However, if all...

Product
Humana Customer Care
#996724
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Customer service bad.giving inacurate information. cancelling medication coverage without warning. can get very rude and not willing to solve issue by passing the buck. Will be checking into other alternatives re: insurance. They use to be good but I guess they got too...
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Product
Humana Customer Care
I liked
  • Doctor
I didn't like
  • No help
  • Rude poorly trained wrong information given etc
#995045
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I requested ONLY email contact, yet I am bombarded with phone calls and mail.When I call back the number left in their message the call doesn't go through- saying "We do not recognize your number". When I call the Medicare Number no one ever picks up. Their website is...
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Product
Humana Customer Care
#984358
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I never gave Humana a thought, with US coverage of the Wlamart plan, I'm good. Nope. Got a letter on 10-24-16 that they found out I moved and would have to cancel me on 10-31-2017. Heck I have a year so I called and changed my address. At same time I had to reup-why-...
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2.0
Humana Greater Carrollwood, Florida
Product
Humana Customer Care
I didn't like
  • Lack of knowing what to do
#953188
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I even contacted my state Dept. of Ins. Humana responded "no records found" - REALLY???? They have now pulled out of my area for 2017 - no great loss, but they are running away with more of my money than they should and apparently there is not a blasted thing I can to...
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1.3
Product
Humana Customer Care
I didn't like
  • Cheaters
  • Thieves
#951642
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