Kansas City, Missouri
1.2K views
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Update by user Oct 10, 2018

Their customer service representative was wrong and had the wrong information. Case resolved

Update by user Oct 10, 2018

Humana called me and resolved the issue.

Original review posted by user Oct 01, 2018

My wife and I have been members since 2012 I never missed a payment I'm on auto pay. My wife broke a tooth and we had to pay for it ourself which we assumed we had full coverage.

We decided to upgrade our coverage to include major services in case we need it in the future. I called you customer support and recorded the conversation and was told it would be 74.99 a month with no waiting since we had continuous coverage since 2012. I told the gentleman let me call my wife and see if she wants to pay that and have her call you back. My wife called 30 minutes after I called and was told she will have to have a 12 month waiting when she told them she has a recording that the person my husband spoke to said no waiting.

The principle is not about waiting 12 month we got the tooth fixed you can contact our dentist and he will tell you it was a back tooth and all other teeth are healthy. I will provide my dentist contact below. The representative was rude would not let my wife speak to a manger and if this is the treatment your company training is that's a shame. I'm so angry that I will not stop till this is resolved.

I will contact the media if I have to resort to that. My wife is Magda B***** and she deserves an apology. We don't care about your waiting period because will look for Dental insurance somewhere else with a 12 month waiting. This treatment is unacceptable.

Her contact information is 913 558 ****. Our policy number is {{Redacted}}

My dentist name is Dr.

Winburn 913-492-5181

The representative didn’t want me to talk to a manager left me on hold for 1hour 23 minutes told me they only have 1 manager and she will be on the phone all day. See video below

Product or Service Mentioned: Humana Dental Insurance.

Reason of review: Poor customer service.

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Anonymous
#1578944

I like how you gripe for paragraphs but use a single short sentence about resolution. Try to simplify everything that well and you'll be happier - you see, there are resolutions and you often don't need to complain so vituperatively about something that as of yet caused you no actual damage, just simple aggravation and hasn't been resolved one way or the other.