I retired in 2007 and has been under Health Net Federal Services for 10 years. I did NOT get a single billing problem from the providers (PCM or hospital emergency services) during this 10 years.
As prime recipient, I pay my co-pay each time I visit my PCM or when I go to emergency room of hospitals and HNFS took care of everything. Since January 2018, when Humana took over, I made numerous calls to Humana and the providers because of billing problems.
This type of problem just keeps on happening over and over again! If HNFS can do their job and can provide satisfactory customer service, why is it that Humana can't?
Product or Service Mentioned: Humana Customer Care.
Reason of review: Poor customer service.