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My main complaint with Humana is that they don't pay my doctor. I am a former medical biller and I know how to read the Explanation of Benefits. When I discovered my doctor was not being paid, it made me very angry. He goes to school for 7-10 years and does not get...
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1.0
I didn't like
  • Cheaters
#1117517
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First trip to pick up RX was told couldn't be filled. No reason given. Called Humana and they finally figured out that DR. Exceeded legal quantity. Got with DR. and corrected. Went back to pick up RX but Humana wouldn't pay. Paid out of pocket....again! Same thing...
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2.1
#1111350
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Humana is the worst health insurance experience that I have had. They look for every excuse to not pay a claim. I am out of there the end of this year. They have denied 3 claims to me that should have been paid. I have had to write several letters and have also written...
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#1106595
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Humana - Doctor Review

Humana
#1110178
The PCP...does nothing, but sends the patient to see a specialist...the patient waites, another 6 weeks or dies in the interim. Please explain?? Why is this doctor only writing percriptions ? And is not qualified to perform a simple biopsey/ pap smear or any doctor office procedure, thats does not require Harvard medical team???
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Humana Is Inept

Humana
#1109443
1.0
Details
Extremely long hold times. Repeatedly transferred to an incorrect department. Representatives who are unable to resolve simple billing issues.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Humana - Stolen money

Humana
#1069534
1.0
Details
Canceled policy on 6/28 was told ended on 6/30 and still stole $ 354 out of my 87 year olds mothers social security account. Spent 3 plus hours on the phone getting the run around and a bunch of b s !
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Humana Customer Care Review

Humana
#1030414
Will not pay claims, untill you raise *** , then they may pay part of it. Can't get no one to answer the phone. Never had one problem with BCBS .Had for 20 years. But had to change because I had to go on Medicare.
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I log on to go to the mail order pharmacy. I get cut off time and time again. Finally do get connected to order my drugs and I get cut off and have to start all over again. Why can't they get it right. They must not have the best IT personel. We I call in and complain...
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3.2
I didn't like
  • Time it take to log in and order your meds
#1103463
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Humana has denied every clam from my primary care physician who is in their network. I get letters stating the clam is coded wrong and this is for a regular office visit. I check with the physician's office and they say all codes are correct. Another letter I received...
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1.0
#1092683
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Humana requires previous approvals and referrals, which they refuse to honor. A free vision test offered by Humana, my referral was properly coded and obtained, printed order with authorization, I am being billed almost $200. Do not think you have "insurance with...
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1.0
I liked
  • Silversneakers fitness
  • Very little about humana
I didn't like
  • How they think they are god
  • Misleading information
#1090885
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My husband and I have LTC WRITTEN by Humans and administered by Kanawha insurance. The premium is collected through our bank account. Last year kanawha sent me info on the policies. The policy numbers were correct but both letters had my husbands name on them. I...
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#1088629
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Well i am medicare part d.well i take suboxone...somehow the month of april they , sent prescription through 5 times which therefore showed that I had paid up to $4,000 out of my pocket and therefore put me in the Medigap this is not my fault it's not the pharmacist...
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#1086961
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Humana's website sign on is far to difficult, user unfriendly. This is second time, after three attempts, I just gave up :( It refuses to accept my password/sign on info which I refuse to change for the 3rd time and that "I'm not a robot" is nonsense! For heaven's...
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#1078989
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7/23,2017. Ignored two requests for my refills. When i only had six pills left, i called Human. They could'nt send out till fri. 7/29, 3=5 days shipping. Would not expedite order! Dr. Called Walgreens your preferred pharmacy, i ordered 10 pills, got only two. At a cost...
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3.4
#1078115
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