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Bad customer service. It seems that you do not teach your reps on the phones, or over chat services, to just state what they cannot do... They like to waste people's time and make you think they can complete the task, even tell you that they can only to hang up on you...
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#1044433
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If you have a choice, do NOT choose Humana Gold Plus. It is the worst insurance there is. You are better off with no insurance. One example: for Supartz injections in my knee...My specialist doctor does the shots directly for $450. cash for the series - one shot for 4...
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1.0
I didn't like
  • Humana ability to resolve issue
#1031591
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As the previous poster stated, a nightmare. I went to a specialist that was suppose to have a co-pay of $40, the doctor did an in office CT of my sinus' (a 40 second x-ray), now I am informed it is $240. All the insurance that I have had prior to Humana Gold your...
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1.3
I didn't like
  • How much out of pocket this costing me that i did not expect
  • Lack of coverage
#1025214
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Humana Customer Care Review

Humana
#1030414
Will not pay claims, untill you raise *** , then they may pay part of it. Can't get no one to answer the phone. Never had one problem with BCBS .Had for 20 years. But had to change because I had to go on Medicare.
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Supplementary Dental Plan Review

Humana
#1013498
1.0
The system is currently down and I need to call back later. False representation of policy offered and received no information
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Humana Customer Care Review

Humana
#987303
1.0
Humana select tells you 4 pharmacies well 3 -mail order is not an option Humana through the marketplace does suck ... What does it cover besides your family doctor family doctors can not practice medicine anymore because of the government and DEA it's a total joke .Thats not Humana s fault the insurance should do what Obama care is supposed to do take care of existing issues
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Short Review for December 20, 2016, Pc_payment

Humana
#976883
1.0
Humana are scam artists they charge 50.00 enrollment fees which they pocket even if you dont want there services this is ridiculous bad company hope too see them and all who work for them koose there business
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From start to finish Humana is a nightmare. I was cancelled with no warning or reason. Prescriptions were not filled even though they were in my formulary. Customer service had no answers to any of my questions. I was told more than one story about coverage, I don't...
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1.0
I didn't like
  • This is a company in disarray
#1021064
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If planning on using Humana Rx mail order, stop and consider something else. Had nothing but problems including transferred calls, dropped, calls having to tell my story each time before transferred and then finally reach person who is to help me would not listen to my...
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1.5
I didn't like
  • Customer service
#1018493
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I had to wait until two days prior to the monthly prescription for my pain medication. My physician received a letter stating Humana RX plan would fill the prescriptions for 90 days, in 30 day intervals. I have been on the medication for over two years after trying...
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1.0
#1012427
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It's a shame some insurance co give good eye & dental coverage to people 21 & under and those like myself are on fixed income and only have 1 eye doctor and another 30/45 minutes away not driving that far either. And hard to get threw to people to tell them you're...
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Anonymous
cindy

I so agree, I work for ophthalmologist! I can't even get the cataract glasses paid for as of 2016-2017 Said it's a policy decision that the patient picked out?????? So bad so ...

3.6
#1007683
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Before I purchased dental insurance. I explained that I need to continue my periodontist cleaning. The male rep said no problem that is covered with the plan he enrolled me in. Six months later they are still declining payments. I asked them to listen to the recorded...
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1.0
#1005508
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Once again here I am. Went and did an order through humana otc order through my monthly allowance. Did this in January and when I placed another order in February it was cancelled. I than called and wanted to find out why and it was not till I called that I was told...
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1.9
I liked
  • Doctors
I didn't like
  • Customer service rude no help
#1005506
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My husband needs medication to control his high blood pressure. Humana was given the prescription two weeks ago. Without notification to the patient or the doctor's office, they cancelled the doctor's order for the medication. In the meantime, he has been without his...
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Anonymous
Anonymous

Btw.. I would hold your prescriber responsible, either due to the fact they didn't respond to a fax requiring clarification for the prescription, or due to not providing (or p...

h.kitchener
h.kitchener

All you have to do is have your physician write another script for the medicine, a 30 day supply and then take it to any pharmacy and pay for it out of pocket. However, if all...

#996724
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