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Bought and paid for a complete year the HI215 Dental Insurance plan and require a root canal. My plan says they will pay on a root canal if done by a general dentist only. Cannot find a general dentist who performs root canals in this area and also who accept the HI215...
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1.0
#1132941
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Humana Dental has been my insurance company for about 4 years. Recently I had a dental cleaning and now they don't want to honor the services provided by my dentist. And they are going to drop my dentist from their state insurance plan for 2018. I am still paying...
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#1131815
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Humana has added another network to the Medicare Advantage Dental Plan. If the dentist doesnt participate with Careington Dental, there is no benefit for the patient thru their HUMANA PLAN??? They are taking advantage of Elderly patients and Im extremely over Humana...
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2.0
#1125551
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Humana - Doctor Review

Humana
#1110178
The PCP...does nothing, but sends the patient to see a specialist...the patient waites, another 6 weeks or dies in the interim. Please explain?? Why is this doctor only writing percriptions ? And is not qualified to perform a simple biopsey/ pap smear or any doctor office procedure, thats does not require Harvard medical team???
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Humana Is Inept

Humana
#1109443
1.0
Details
Extremely long hold times. Repeatedly transferred to an incorrect department. Representatives who are unable to resolve simple billing issues.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Humana - Stolen money

Humana
#1069534
1.0
Details
Canceled policy on 6/28 was told ended on 6/30 and still stole $ 354 out of my 87 year olds mothers social security account. Spent 3 plus hours on the phone getting the run around and a bunch of b s !
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Humana Customer Care Review

Humana
#1030414
Will not pay claims, untill you raise *** , then they may pay part of it. Can't get no one to answer the phone. Never had one problem with BCBS .Had for 20 years. But had to change because I had to go on Medicare.
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I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other people to explore and join Humana. When Humana decided to farm out their authorizations to Orthonet, everything went South. On the first call from my...
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4.7
I liked
  • Advantage plan was wonderful until orthonet
I didn't like
  • Orthonet
#1125003
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I was calling on behalf of a provider office, and I was keeping calling my whole working hours of 8 hours for 2 complete days, but never got the information I wanted. they keep forwarding me to various departments, and when ever they did end up with the recorded line...
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1.0
#1123437
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Humana has been harassing my 86 year old mother, claiming to be Medicare, and trying to get her to agree to signing up with them under false pretense. These are unsolicited phone calls, and somehow they had all her personal information which they used as arsenal...
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1.0
#1120939
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My main complaint with Humana is that they don't pay my doctor. I am a former medical biller and I know how to read the Explanation of Benefits. When I discovered my doctor was not being paid, it made me very angry. He goes to school for 7-10 years and does not get...
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1.0
I didn't like
  • Cheaters
#1117517
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First trip to pick up RX was told couldn't be filled. No reason given. Called Humana and they finally figured out that DR. Exceeded legal quantity. Got with DR. and corrected. Went back to pick up RX but Humana wouldn't pay. Paid out of pocket....again! Same thing...
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2.1
#1111350
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Humana is the worst health insurance experience that I have had. They look for every excuse to not pay a claim. I am out of there the end of this year. They have denied 3 claims to me that should have been paid. I have had to write several letters and have also written...
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#1106595
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I log on to go to the mail order pharmacy. I get cut off time and time again. Finally do get connected to order my drugs and I get cut off and have to start all over again. Why can't they get it right. They must not have the best IT personel. We I call in and complain...
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3.2
I didn't like
  • Time it take to log in and order your meds
#1103463
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