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  • Customers like
    • Prescription drug coverage2
    • Updates1
    • Very bad1
  • Customers don't like
    • Customer service14
    • Misleading plan coverage11
    • Health coverage7

  • 2 days ago
  • Health Insurance
  • Crested Butte, Colorado
  • Prescription
  • 5
  • REVIEW RATING 4/5

Humana's systems are down, in the middle of a Thursday, for "upgrading." Either their reps who say that are lying to cover a computer failure or the company is too *** to upgrade early Sunday AM, like everyone else. They don't know when it will be back up, so it is probably a failure. The reps offer no help but to suggest you keep calling back. This is not acceptable treatment of customers. ... Read more

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  • Aug 14
  • Health Insurance
  • Rutherford, New Jersey
  • Dental Insurance
  • 16
  • REVIEW RATING 4/5

Humana took money from a minor for a year's dental coverage, but when my daughter had work done and a claim was sent in, they denied the claim saying that she has to wait 6 months. She went to the dentist for a routine cleaning and x-rays and a cavity was found. The dentist made an appointment to fill the cavity, so she went. Now Humana wants to stick her with a $379 bill because they don't want... Read more

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  • From mobile
  • Humana
  • Aug 13
  • by anonymous
  • #682485

Humana won't pay most of my wife's bills starting jan. This year Add comment

  • From mobile
  • Humana
  • Aug 08
  • by anonymous
  • #679323

I find the dental plan with careington on Humana gold plus is extremely poor. It does not cover anything. Does not cover 2 cleanings a year which everyone needs and no help with cap discounts on Gentle Dental. Over $1,000 for caps plus build ups $108. $35 for 2nd cleaning. Prices on all services are out of range. Add comment

  • Aug 02
  • Health Insurance
  • Sugar Creek, Missouri
  • Humana Medicare Prescription Drug Plan
  • 38
  • REVIEW RATING 4/5

Humana Rx ,humana rep,s will call you from Jan 1st weekly to get med's transfered offering a $0 copay and home delivery , what a deal , little do you know that Humana Rx is raiding your medcare benefits with a list cost price at least 5 times normal retail like Walmart. Example a normal price of 1 of my med's is $10 for a 90 day supply ,Humana Rx cost stated was $ 55 . Humana Bank where do I buy... Read more

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  • Jul 29
  • Health Insurance
  • Panama City, Florida
  • Humana Insurance Plan
  • 24
  • REVIEW RATING 4/5

This particular odyssey involve no less than 12 Human "customer service" reps. Moving from Nebraska to Mississipi in 9/2014 I had need to insure coverage elsewhere, as modern health insurance policies are imminently more restrictive service-wise as well as geographically. I had the first "customer service" rep Meagan confirm to me THREE times that I will have NO lapse in coverage. Of course that... Read more

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  • Jul 29
  • Health Insurance
  • San Antonio, Texas
  • Humana Silver Sneakers Health Program
  • 13
  • REVIEW RATING 4/5

o: Humana Customer Service Sent: Tue 07/21/2015 12:33:39 PM Subject: Humana Pharmacy Mail Order I have sent a request to find out if my account has been corrected with the $12.99 charge which has been posted to my account at Humana R/X? I have not received a response yet and would appreciate a final response since I received an e-mail claiming that I have a pending balanace of $12.99 to my... Read more

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  • Jul 29
  • Health Insurance
  • La Crosse, Wisconsin
  • Humana Health Insurance Coverage
  • 33
  • REVIEW RATING 4/5

My father fell & we found him 13 hrs later. ER puts him in as observation then the next day he is changed to admitted in-patient. 3 midnights served (like they need) and he needs inpatient rehab and wound care. Denied access to inpatient rehab and may have to go to skilled nursing for sub-par therapy. BUT, they are trying to deny his whole hospital stay. RUN as fast as you can from this... Read more

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  • Jul 28
  • Health Insurance
  • Salt Lake City, Utah
  • Humana Prescription Drug Plan
  • 38
  • REVIEW RATING 4/5

I am a new Humana customer. I have several prescriptions and they are covered EXCEPT FOR ONE. I have had cancer and require a pill three times a day for my saliva glands. I was told when signing up that the prescription would require a copay which was alright with me. When I ordered the script, the copay turned out to be 100% of the cost. $368.xx per three months worth. I talked with a... Read more

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  • Jul 28
  • Health Insurance
  • Florida, United States
  • Humana Billing Department
  • 25
  • REVIEW RATING 4/5

I've never had so much trouble with any company I've EVER dealt with like I do when attempting to pay my bill online with Humana. There website is confusing and their payment setup is absolutely ridiculous. Who exactly did they put in charge to orchestrate this absurd site?!?!? And yes their website is the only issue I have with this company. We are in 2015 and most people prefer to pay online.... Read more

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