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1.4 Based on 115 reviews
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  • Customers like
    • Prescription drug coverage 4
    • Very bad 3
    • Very little about humana 2
  • Customers don't like
    • Customer service 19
    • Misleading plan coverage 15
    • Health coverage 10

When is this country wake up and see how these insurance companies take advantage of consumers. They prey on the old and the weak....they hope you get so discussed you go away. Guess they don't know me very well! I will start by saying our medical, dental and vision plans are employer sponsored plans. Our plan began on 5/1/2016, it took Humana one month to send us the medical, dental & vision cards. I have Humana unlimited dental plan. My... Read more

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CONFIRMED coverage in advance. Had hearing tested, purchased hearing aids. Humana was supposed to pay $1000 per three year period. SIX MONTHS OF PHONE CALLS, while Humana played "pass the buck". When I was told after months that I needed to file a claim form, I was sent THE WRONG FORM. When I spoke to a supervisor, I was sent a form asking for my eleven digit "Member Number" - my member number is only NINE digits long, and so on and so forth.... Read more

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This is the worse insurance company for sure! Everyone tells you lies, never follows through on anything. Never calls you back and has no concern for our situations. I am ready for October, but just want to warn everyone I can. They get an A+ on Customer NO Service Read more

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Humana has been a headache for us. I manage the well-being, bills, medications and food for two senior family members. I quit Humana coverage for the first family member, who had cancer, as soon as the system allowed because it was difficult -- no, impossible -- to find a local provider who would take Humana for the radiation treatments. Now, as soon as possible, I'll be changing to different insurance for an elderly parent, as well.... Read more

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I have four emails asking to cancel an automated payment on the 1st of January, since I had already paid my coverage premium on December 28th. They never replied to my emails. Instead they tried to collect the same amount twice for the month of January. I emptied my account so that they could not collect but I paid 34$ as a bank penalty because they still tried to collect and did not reply to my emails to cancel the payment. They have denied... Read more

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I am a health care provider - Humana insurance is the worst I have ever had to work with. The customer service center is based in India - the representatives are rude, poorly informed, and most unhelpful. I despise having to deal with this insurance company - and, as a provider - I should be able to speak to a customer service representative with some knowledge and it is virtually impossible. The claims are not paid in a timely manner, nor... Read more

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How would you feel if you knew that the HUMANA providers background was no entirely checked? You had surgery and were permanently disfigured , went to 6 other Dr's and they all turned you down because they could not repair you. Then lucky #7 says they could give you at least a 50% better look BUT HUMANA REFUSES TO PAY FOR IT BECAUSE THAT NEW MD WAS NOT IN HUMANA NETWORK? Remember they only had 2 Dr's in their network to begin with and I... Read more

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Do you know that HUMANA does not properly screen doctors before they become members of humana they just check to see if they have a license they don't check to see if there any reprimands or if the doctor ever was on probation or has been in trouble before I've had that experience now I'm scarred because they didn't do their due diligence I went to the plastic surgeon that the Amana book suggested and they were only two doctors available I guess... Read more

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They lied to get me. Lied about prescription coverage. Needed psyical therapy. I couldn't afford the 50.00 copay each visit, 4 to 8 times a month. Same for massage therapy.You have to do all that before they pay for MRI. So I called to see if I could just get a MRI. They wanted 300.00 copay. I was looking for a plan to cover the 20% Medicare dose not pay. Come to find out today Humana is not a supplement insurance. Every time I call I get the... Read more

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I have been with Humana for 2 yrs now under the affordable care act , yes ObamaCare .Yesterday I got a letter saying I had been terminated since March 2016 due to payments being late . My due date is the first but I can't pay till the 14th or 15th , they have a 90 day grace period , it's been that way for about 18 months . I'm a caregiver and my payments are always late , for one reason or another . They never sent me a letter telling me that I... Read more

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