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Went to the Humana customer assistance on Western Avenue today 8/23/2016. The only person there was a rather frosty and unsympathetic receptionist who informed me their only customer assistance representative was in training all week and there was no one to assist me. She then pointed to a cubicle where there was a "virtual assistant" to help me. I was nonplussed by the emptiness of the place as it was once full of helpful, sympathetic... Read more

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In 2014 I informed Humana that my mother was going into the nursing home. Still, to this day(2016), they call and send tons of mail. The mail is for their "programs" (pharmacy, publications). What part of Nursing Home do they not get? It's bad enough I had to put her in there, my health gave me no other choice. The constant calls are like knives plunged into my heart over & over and a reminder I failed my mother. At this point I will never have... Read more

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I am 85 yrs old. My daughter is writing this complaint for me. I have been on hold for 1 .5 hrs and have been transferred 5 times for prescription coverage for my eye drops for Glaucoma. I plan to travel overseas and needed my eye drops. Humana has bad customer service. They cannot even give out the right phone number to call. You have to go through thesame cycle over and over again. They ask for Humana ID, then date of birth, zip code and then... Read more

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This has got to be the worst insurance company out there! I say this as a physician who has dealt with most, if not all, insurance companies out there. They are nothing short of obstructionist to patient care. Not only will they not approve the care your patients need, they will lazily drag their feet for just hours short of an eternity to do absolutely nothing. If you are a patient looking for insurance coverage, run as fast as you can away... Read more

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  • From mobile
  • Aug 11
  • #898805

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some woman names Helene Rowan contact me and all she's done is continuously put me off! I want to get an attorney to sue!! Anybody else want to go with me???

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YOU PAY FOR THIS INS. EACH MONTH AND GET NOTHING. HAMANA HAS YOU PAY WHAT THEY SUPPOSE TO PAY AND THEY PAY NOTHING WHILE CHARGING YOU A MONTHLY PAYMENT FOR THEIR SO CALLED INS. I'AM RETIRED AND TRY TO LIVE ON S.S. EACH MONTH. THEY TAKE $130.00 FROM MY TINY S.S. CHECK SINCE JAN. 2016. IT TOTALS SO FAR THIS YEAR $1,040.00. I HAVE MADE CLAIMS FOR AN INJURY I HAD THREE MONTHS AGO AND THE MEDICAL PLACE TOOK HAMANA MEDICARES INS. AND THEY WILL NOT... Read more

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Since December of 2015, the INEPT EMPLOYEES at HUMAN are unable to fill a simple Doctor Prescribed Medication. These same Meds have been scripted and PAID for previously by Medicare. For some reason I am now part of the "HUMANA CIRCLE-***"!!!! And here all this time I was lead to believe that Verizon and Comcast/Xfinity held the #1 spot for Customer Service Ineptitude. Humana Customer Service does not care, they lie, they run your Doctor and... Read more

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Got preauth for paxil and a letter confirming so on humana letterhead. they denied all claims didn't care that I had a letter. I was on hold while they manually overid this and they called the pharmacy to put thru the paxil and was told it was ready. I called the pharmacy no one called them. LIES! I filed a claim asking for reminbursement and they said there is no preauth! LIES! I had to file appeals with MAXIMUS a government agency who... Read more

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When is this country wake up and see how these insurance companies take advantage of consumers. They prey on the old and the weak....they hope you get so discussed you go away. Guess they don't know me very well! I will start by saying our medical, dental and vision plans are employer sponsored plans. Our plan began on 5/1/2016, it took Humana one month to send us the medical, dental & vision cards. I have Humana unlimited dental plan. My... Read more

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CONFIRMED coverage in advance. Had hearing tested, purchased hearing aids. Humana was supposed to pay $1000 per three year period. SIX MONTHS OF PHONE CALLS, while Humana played "pass the buck". When I was told after months that I needed to file a claim form, I was sent THE WRONG FORM. When I spoke to a supervisor, I was sent a form asking for my eleven digit "Member Number" - my member number is only NINE digits long, and so on and so forth.... Read more

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