HUMANA Complaints and Reviews

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HUMANA
Main address: 500 West Main Street 40202 Louisville KY
1-800-448-6262, 1-800-457-4708, , https://secure.opinionlab.com/ccc01/comment_card_d.asp
  • 95+2 mobile complaints
  • $110K claimed losses
  • $1.1K average
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  • Aug 25
  • Health Insurance
  • Pembroke Pines, Florida
  • Poor Customer Service
  • 22

I am trying to schedule an appointment for my mom with the primary care that assigned with humana, but he don't have opening for hmo customer where he have for cash customer!!! 2- i called humana and they said that they will do an exception and give us a one time office visit for the orthopedic we went to the orthopedic office and we found the referral that they gave us is only for radiology... Read more

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  • Aug 20
  • Health Insurance
  • Prescription Pre-Approval
  • 23

Dr gave sample for COPD RX Breo Ellipta - I called Humana to see what cost would be- was told I needed to get pre-approval - before I could get co-pay amt. They won't give pre-approval until I have an actual prescription so they can decide whether they are going to approve it's use. after 40 mins of bullsh*t I hung up - called medicare .. after 1 hr+ I managed to get a price range of $50. -... Read more

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  • Aug 20
  • Health Insurance
  • Frankfort, Kentucky
  • Incompetent Company
  • 30

starting in june of 2014 ,i've been trying to change my pcp to another who i checked was listed in the directory.i called humana in early june and advised them of this,they said he's listed but not accepting new patients.i told them they were willing to make an execption because i've been a patient for 20 yrs.humana told me they would make the change and send me a revised card (right..not!)a... Read more

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  • Aug 14
  • Health Insurance
  • Health Insurance Dishonor
  • 53

They fail to honor approved services and/or agreements. On April 2014, my Dr.'s office requested additional trips for me so that I could see a physical therapy in addition to my primary care. These trips were approved and I've been going to my appointments, however, I called the transport co. on 8/13 and was told that Humana voided all trips for the rest of this year. I called my dr.s office and... Read more

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  • Aug 13
  • Health Insurance
  • Stuart, Florida
  • Provider Book
  • 32

I have asked Humana SIX TIMES to send me a current Provider book. The one I have is 2 years old and is no longer any good. I'm still waiting. Today, I have spent more than an hour on the phone TRYING to find out where I can get a contact lens prescription filled - with NO LUCK WHATSOEVER. I'm still waiting for 3 different people to call me back with provider names and numbers!! I LOVE the Humana... Read more

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  • Aug 03
  • Health Insurance
  • Medication Coverage
  • 64

This is the worst collection of ***. I was automatically enrolled with Humana prefered as part d for medicare. It was said that it was cheaper alternative to what I was using at the time (untrue). The ONLY medication I was being prescribed then and now is Suboxone and because it was more difficult to keep what I had, (I would have had to appeal or something if I did NOT want Humana) I let it go... Read more

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  • Jul 30
  • Health Insurance
  • Bad Customer Service
  • 36

This last week I've been on hold a total of 30 hours altogether. Three months ago it was different. I moved and need to get another primary Dr. but can only do that by talking to someone there. Their "member" web site doesn't work and I stay on hold until my battery dies. They get over 800 a month from medicare and earn none of it. I need meds immediately but can't see a doc. I intend on getting... Read more

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  • Jul 25
  • Health Insurance
  • Maternity Insurance
  • 2
  • 2
  • 93

My doctor confirmed that I'm pregnant a few days ago, 7-8 weeks along, high-risk. I immediately started to look for obgyn's that participate with my insurance. Initially I saw a long list of obgyn's and started calling them according to ratings I had found. It turns out that the majority of the doctors (more than ten) on the list of obgyn's weren't obgyn's, or had since stopped practicing the ob... Read more

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  • Jul 24
  • Health Insurance
  • Salt Lake City, Utah
  • Cancelled Service Charges
  • 58

On June 9th 2014 I called to cancell my coverage. The less than helpful person named Kadeen told me the hoops I had to jump through. I asked her to send me a detailed email of what they needed. The next day I sent them all the required bs they said they needed. Now they just continue to bill my card. When I called again they "claim" they never recieved what they said I needed. All I get is double... Read more

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  • Jul 23
  • Health Insurance
  • Medicare Advantage Plan
  • 53

I AM ON MEDICARE AND CHOSE HUMANA MEDICARE ADVANTAGE PLAN PPO ON LAST DOCTOR VISIT THEY TOLD ME I WAS DROPPED FROM HUMANA BECAUSE I DIDN'T PAY MEDICARE PREMS.I WENT TO SOCIAL SECURITY OFFICE AND SAW THAT I HAD PAID.IT TOOK ALL OF 20 MINUTES TO FIX PROBLEM.THEY SENT A LETTER TO HUMANA ADVISING THEM TO REINSTATE ME.THEY TOLD ME THEY RECEIVED ON 7/18/14.AT THE NEXT DOCTORS APPOINTMENT THEY ADVISED... Read more

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