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    • Customer service 19
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2 hours on the phone. 8 emails. 10 customer service agents. No answer. No calls back when promised. Incompetence at every level. Last week on Friday, April 15th I spent almost 2 hours on the phone with Humana. I was promised a phone call back with an answer on my issue and never received one. I was promised a call back that day. I am very frustrated. This is the issue: Last week on Thursday I received a check in the mail for $60.36 written to by son. The memo of the check said that my kids dental policy had been terminated and check was a... Read more

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I had Humana for prescription insurance and when I found out the penalty you pay continues as long as you have insurance and increases each year, I disenrolled and wrote my letter to them stating I would not pay any longer. They completely ignored the letter and 3 months later said I was terminated for not paying and had better pay or it would go to a collection agency. I called customer service and stated what happened and they lied. Their customer service is terrible and they won't let you speak to a supervisor. I tried called Corporate... Read more

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The agent and sales rep,never told me about the hidden charges on the advantage gold plus plan,as i signed and order my insulin,i was told i have to pay $ 360.upfront deductible fee,without any reason,they put hold and halted my all medications,i am retired and did not have any savings to pay that big amount,and have to borrow to pay,this senseless Humana is acting very inhuman way to deal old retirees and charging too much for all medications,insulin and other drugs,Its a big Fraud company,please shop around before you sign for this so... Read more

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Last week my Dr. issued a new prescription for medication. I submitted the prescription to the pharmacy only to be told that my Humana PDP had denied coverage even though the medication is on the drug formulary and shows to be covered. I wound up having to pay the entire prescription cost out-of-pocket in order to receive the medication. When I contacted Humana I was told there was a "restriction" due to similarity to another medication I was taking and they could not cover it unless the Dr. talked to them directly. When I asked why they... Read more

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I have two recent episodes where I have received denials on drugs, that normally would have been approved immediately. What used to be a 3-5 day process has now turned into a 3 week delay that has put patients life in lethal danger. These have occurred with oral meds that are not approved under part D because they have a intravenous form available. The delays that occur involve humana staff not understanding the processes. The grievance and appeals process takes much longer to deal with and requires multiple prompting attempts before a... Read more

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I recently used the transportation that humana provides. My drivers name is Richard. First he was 45 minutes late so my doc office refused to see me. Then I was scheduled for a pharmacy stop. I went in to fill my rx and when I came out my driver had left me 15 miles from home stranded!!!&"?$ I called the transportation people only to remain on hold for 20 minutes. I ended up taking a cab which cost me 30$ !!! That I didnt have. Read more

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Early in March 2016 I mailed 4our new doctor signed prescriptions to Humana Drug plan. As of today, April 11, 2016 I have not received them. I determined that they were put on hold because the prescriptions were computer generated with the doctor's signature computer printed as well. Also I was told that I owed $70.05 that I had already paid. This company is COMPLETELY screwed up! I have spoken to two supervisors today and they can not get their stories straight. One found my payment and the other can not find it. Use this company at... Read more

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My husband was an oncology patient at Mayo Clinic when we tried to re-fill his Ambien prescription and they informed us that they in their almighty medical wisdom, that he should only have 90 a year. Mayo Clinic appealed this decision and it was denied. Mind you we pay $65.70 a month for this plan. Skip a head a few months and now he has been told he has 6 months to live and we tried to RE-FILL a lorazepam prescription, denied. The Walgreens PHARMACIST was on the phone with them for 40 minutes being sent to one person after another. One said... Read more

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We joined Humana Gold Plus HMO this year. They sent a big booklet listing 40 dentists within five miles of our house. Unfortunately none of them take Humana Gold Plus HMO and we haven't found any dentist closer than 15 miles and that only through our agent. When I called Humana the agent said that they only had the same list as us and couldn't say which dentists actually accepted the plan. The lack of accurate information from Humana is disgusting. In addition I have been unable to find any way to get past the lowest level of agent to get... Read more

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Walmart pharmacy, which is also incompetent, told me that my Doctor has to explain the medical reason why he gave me a prescription for Viagra to the ins co. Why do you think. It's Not there business!!! they figure between several faxes and a big shot meeting should take 2 or 3 months for approval. I will be dropping Humana at my 1st chance. Finally I called Humana holding on for 15 min with a computer and got 1 person to direct my call and then they dropped my call. The drug in question is listed on there acceptable list. They make... Read more

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