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  • Customers like
    • Prescription drug coverage2
    • Updates1
    • Very bad1
  • Customers don't like
    • Customer service14
    • Misleading plan coverage11
    • Health coverage7

  • 11 hours ago
  • Insurance
  • Panama City, Florida
  • Advantage Plan
  • 2

This particular odyssey involve no less than 12 Human "customer service" reps. Moving from Nebraska to Mississipi in 9/2014 I had need to insure coverage elsewhere, as modern health insurance policies are imminently more restrictive service-wise as well as geographically. I had the first "customer service" rep Meagan confirm to me THREE times that I will have NO lapse in coverage. Of course that... Read more

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  • 12 hours ago
  • Other
  • San Antonio, Texas
  • Silver Sneakers Health Program
  • 2

o: Humana Customer Service Sent: Tue 07/21/2015 12:33:39 PM Subject: Humana Pharmacy Mail Order I have sent a request to find out if my account has been corrected with the $12.99 charge which has been posted to my account at Humana R/X? I have not received a response yet and would appreciate a final response since I received an e-mail claiming that I have a pending balanace of $12.99 to my... Read more

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  • 14 hours ago
  • Health Insurance
  • La Crosse, Wisconsin
  • Health Insurance Policy
  • 4

My father fell & we found him 13 hrs later. ER puts him in as observation then the next day he is changed to admitted in-patient. 3 midnights served (like they need) and he needs inpatient rehab and wound care. Denied access to inpatient rehab and may have to go to skilled nursing for sub-par therapy. BUT, they are trying to deny his whole hospital stay. RUN as fast as you can from this... Read more

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  • 1 day ago
  • Insurance
  • Salt Lake City, Utah
  • 11

I am a new Humana customer. I have several prescriptions and they are covered EXCEPT FOR ONE. I have had cancer and require a pill three times a day for my saliva glands. I was told when signing up that the prescription would require a copay which was alright with me. When I ordered the script, the copay turned out to be 100% of the cost. $368.xx per three months worth. I talked with a... Read more

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  • 1 day ago
  • Internet
  • Florida, United States
  • 8

I've never had so much trouble with any company I've EVER dealt with like I do when attempting to pay my bill online with Humana. There website is confusing and their payment setup is absolutely ridiculous. Who exactly did they put in charge to orchestrate this absurd site?!?!? And yes their website is the only issue I have with this company. We are in 2015 and most people prefer to pay online.... Read more

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  • From mobile
  • Humana
  • 2 days ago
  • by anonymous
  • #672975

Cannot find which local hospital is in network. Googled, website, registered and down loaded app. Also, called customer service and went through long list of prompts only to find out they are closed. Why is this information impossible to find? Now I might have to pay out of network. Searched for over an hour. Terrible Add comment

  • Jul 20
  • Health Insurance
  • Mesa, Arizona
  • Humana Health Insurance Claim
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

I'm disabled, I need my mobile device repaired! It is over 4 years old, needs Wheels, Tires, Batteries, and other repairs, before I may use it again safely! Humana, has been Negligent in responding to my needs, this has rendered me home bound! I reported my Humana, my Doctor at the Family Health Center of East Valley, in Mesa Arizona, (Theresa Reyes M.D.) is incapable of writing a proper... Read more

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  • Jul 15
  • Health Insurance
  • Fishers, Indiana
  • Humana Individual Dental Insurance
  • 32
  • REVIEW RATING 4/5

I have Humana Medical (Medicare), Drug Plan and Dental Plan. I have to talk to different depts. to get any information. Time consuming and useless. DENTAL PLAN PERSON COULDN'T GIVE THE INFORMATION WHAT I PAY FOR TE INSURANCE. I am promoting an idea of Health Insurance Companies to put out of business to have one plan for everybody like Medicare so we bargain with hospitals and Drug companies... Read more

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  • Jul 14
  • Health Insurance
  • Freeport, Maine
  • Humana Medicare Advantage Plan
  • 32
  • REVIEW RATING 4/5

The 2015 Evidence of Coverage, page 92, for VISION CARE states that I have a free eye exam, and $200 for eyeglasses at an at an in-network provide. I had my eye exam at my eye doctor. Free. Thank you. Then I went to the in-network provider, Maine Optometry. I was told by a not-friendly woman that I was required to have my eye measurements done with them. No eyeglasses without exam. This... Read more

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  • Jul 10
  • Health Insurance
  • Artesia, New Mexico
  • Humana Health Insurance
  • 62
  • REVIEW RATING 4/5

I AM HIRING A LAWYER AND SUING YOUR COMPANY FOR MISLEADING CONSUMERS!!!!When I signed up for this insurance (paid it up for a full year) the sales rep did not say this would only pay the doctors he told me I was fully covered,this was 05/01/14. On 04/04/14 My wife went in for a checkup doctor told her she had to have a hysterectomy come to find out after the operation the lab came back pre... Read more

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