Humana Complaints and Reviews

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Humana
Main address: 500 West Main Street 40202 Louisville KY
1-800-448-6262, 1-800-457-4708, , https://secure.opinionlab.com/ccc01/comment_card_d.asp
  • 111+3 mobile complaints
  • $130K claimed losses
  • $1.2K average
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  • Oct 17
  • Health Insurance
  • Fort Collins, Colorado
  • Health Plan
  • 107

We first purchased our plan in September 2013. They were constantly busy and we chalked that up to the new cutoff dates for Obamacare. After setting up automatic debit payments, we found out the hard way, that they had in fact never set it up. They cancelled our policy. We had to go through the process all over again to get a new policy started. We were told our deductible was $7500. Great, we... Read more

Was this review helpful? 2 0

     

  • Oct 13
  • Health Insurance
  • Health Insurance Plan
  • 2
  • 2
  • 121

After Humana cancelled my Medicare Advantage plan "because I had already enrolled in a Part "D" I was angry and asked "why", the customer service was either new or an ***, I was told that you can not have a stand alone Part D and an Advantage plan. He said it was a government mandate, I asked where he received his information from and after a long "put you on hold" I was told that it was a law...... Read more

Was this review helpful? 3 1

     

  • Oct 13
  • Health Insurance
  • Walnut Creek, California
  • Insurance Misinformation
  • 50

After a successful enrollenment call, it has been all downhill with Humana. They have given misinformation to my medical professionals and me. You to frequent phone calls. It has been a hassel and I am convinced there are providers with better customer service and better rates. My blood pressure rate soars whenever I deal with Humana. Have the feeling they are disorganized and not on top of... Read more

Was this review helpful? 2 0

     

  • Oct 06
  • Health Insurance
  • Terminating Insurance
  • 1
  • 1
  • 74

I don’t understand why I cannot terminate my insurance policy on the day that I call in. I have already paid for the month but feel a company should be able to prorate my payment. My employer started offering me insurance and I wanted to make sure it went though correctly before I cancelled my current provider. From this point forward, I’m not using Humana services so why should I have to pay... Read more

Was this review helpful? 1 0

     

  • Oct 01
  • Health Insurance
  • Mri Approval
  • 124

I have had several x-rays done at a large radiology lab with no issue, but when my doc sent me for a MRI, Humana refused an authorization. At first they told me it was a mistake, then I was told that the lab was not a Humana provider and was told to select a different provider, but would not give me names of any alternative. Most of the Humana agents with whom I spoke by phone did not understand... Read more

Was this review helpful? 4 0

     

  • Sep 27
  • Health Insurance
  • Fargo, North Dakota
  • Insurance Services
  • 2
  • 2
  • 90

Humana creates numerous hassles for folks applying through the healthcare exchange. You can expect lost applications, bills from doctors visits ( patient can be billed directly if Humana does not pay in 45 days according to most state laws). There is a lot of small print regarding medication, lab, tests coverage. If you read the small print, It is impossible to challenge Humana legally. Their... Read more

Was this review helpful? 2 0

     

  • Sep 27
  • Health Insurance
  • Cancelled Policy
  • 59

first time i was 6 hours late paying my bill, because their website was down. took hours on the phone to correct. they don't know how to use their phone system and disconnect when transferring. their voice system is HORRIBLE, almost as though the very last thing they want to do is help you. So much for customer service. second time I was cancelling my policy (to go on Medicare) but keeping... Read more

Was this review helpful? 2 0

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  • Sep 24
  • Health Insurance
  • Disability Insurance
  • 1
  • 1
  • 131

Unfortunately I have Humana PPO Disability. Before choosing Humana, I called and listed the services that my condition requires and was assured that they would be covered - that was untrue. My Dr's request pre-authorization for all of my visits because they seldom receive payment - it does them little good. I figure a picture is worth 1000 words so attached is a photo of the "paid claims" on my... Read more

Was this review helpful? 2 0

     

  • Sep 24
  • Health Insurance
  • Medication Refill
  • 51

After a triple bypass operation in Feb 2014, When I tried to have my meds refilled, one Walmart Rx refused to fill it because I had to wait one more day before it could be filled. I drove to a second Walmart and they filled the Rx, Next refill time I used the second Walmart and they were out of stock until a delivery 5 days hence. They never even offered to check with other Walmarts. This one... Read more

Was this review helpful? 0 0
  • From mobile
  • Humana
  • Sep 20
  • by anonymous
  • #536501

I have been missed lead by humana.I am shock to see bulletin of complaints of humana.humana representative told me I will be covered.it was later in fact a lie after enrolling. Add comment

 
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